Optimise teamwork in your organisation with Lumiform's free 5 whys form.
Use this 5 whys template to determine the root cause of a problem so that your business teams can prevent encountering them again.Download template
Use this template to identify the three-part cause of a problem in sales or marketing.Download template
A root cause protocol helps to identify the root cause of a specific problem and to implement appropriate solutions. Teams perform a 5-Why analysis by asking "why" five times until the root cause of a problem is identified.
Using the 5-Why method as a template for a cause protocol may be easy when done individually, but it is much more effective when done as a team. To effectively identify a root cause together, it is essential to communicate in a clear, logical and diplomatic way. The following three tips will help you to perform a successful 5-Why template analysis:
It is particularly important to identify a clear problem within a company. It can be difficult to define certain problems and determine their roots, so teams need to communicate well and distinguish between problems, such as: The marketing team is incompetent. The problems should be clear, measurable facts based on sufficient evidence, such as: Our last campaign was comparatively unsuccessful.
When using a 5 whys template, you should focus on the cause-and-effect relationship between certain answers. It is important to distinguish between the root cause of a particular problem and another symptom of that problem. You should always try to find clear, logical causes for each problem.
Once a solution is found, it is crucial to form a team to ensure constant progress for corrective actions of any kind. Usually the result of the 5 Why analysis indicates that certain aspects of a company have been neglected. This neglect cannot be avoided by fixing the problem once and expecting it to be solved forever. A team should be in place to carry out regular risk assessments, review all corrective actions implemented and evaluate progress within the company. In this way, you will ensure a smooth and safe workflow in day-to-day business and build a strong brand reputation.
If the cause of the problem has been identified, the aim should be to eliminate the cause permanently. Timelines and responsibilities are important for all measures. Both should be determined within the team, as discussed in point 3.
After the implementation of the countermeasures a control with a 5 Whys template is successful. It must be checked whether the countermeasures were successful or whether the problem has reoccurred. It may be necessary to investigate the cause again.
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