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Covid-19 | Reopening Business Services

Use checklists to implement hygiene and protection measures in business services during the Corona pandemic.

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Reopening business services in times of Corona

Small and medium-sized service businesses, such as banks, notary offices, insurance and real estate brokers, have been greatly affected by the COVID-19 pandemic. These entities provide services that in many cases require face-to-face contact. Many businesses have been creative in dealing with the new situation, offering drive-through services, video tutorials, and online transactions to their clients in order to continue to provide them with in-person service.

With the removal of protections, the demand for face-to-face conversations and meetings will increase again. For employers of business services, this means providing guidance to reduce the risk of transmission for employees as well as clients. This document is intended to provide guidance on the implementation and monitoring of protective measures for the industry.

The scope of these guides is based on the size of the company and type of business services they provide, as well as state, local, and federal requirements. In addition, internal safeguards must be reviewed periodically and adjusted as necessary. Some restrictions will be lifted over time, but may also be tightened if necessary.

This article deals with the following topics:

1. Checklists as a guide to reopening business services

2. Important measures to protect workforce and clientele

3. Compliance with safeguards via app

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Checklists as a guide for reopening business services

Checklists make it easier to implement the measures from the created guide. Step by step they can be worked through as checklist points. In this way, no point is forgotten and problems during implementation are identified immediately. But checklists are not only helpful when reopening business services. In ongoing operations during the Corona pandemic, audit checklists can be used to regularly monitor compliance with hygiene and safety measures.

Employers and businesses face difficult issues that must be addressed when reopening, resuming, or continuing normal operations. To address everything, a multi-faceted approach must be taken that redefines how businesses operate and how clients personally engage their services. A corresponding guide, and thus the checklists to be created, should be able to address the following questions, among others:

  1. How can the health and safety of workers and customers best be protected?
  2. What communication is needed to inform everyone about the hygiene and safety measures taken?
  3. What measures can be taken to minimize the risk of infection?
  4. How do we deal with crowds in the workplace during peak hours?
  5. How can we implement regular cleaning and disinfection of high-contact surfaces, such as ATMs, computer keyboards, and door handles?
  6. What training is required for the workforce?

This is important when reopening business services

Reopening business services during the pandemic brings new risks and challenges. One major concern is that the virus could spread among employees and clientele after opening. This is not only bad for health, but also for business.

A reopening guide helps small and medium-sized businesses take hygiene and safety measures to protect staff and clientele from infection while the business is open. Employees can follow the following general guidelines in their guide to take a safety initiative against COVID-19 in their business:

#1: Promote safe hygiene practices

Every employee should be encouraged to perform all necessary hygiene practices during work hours as well as during off-hours. This includes thorough hand hygiene as well as wearing face masks.

#2: Increase cleaning, disinfection and ventilation

Cleaning and disinfection are an essential part of reopening because they reduce the risk of exposure to COVID-19. Routine cleaning of surfaces with detergents and water should be continued and extended to include disinfection with disinfectants. In addition, surfaces with high contact density should be cleaned at more frequent intervals.

#3: Implement social distancing

During and after working hours, a social distance of at least 2 meters should be maintained between employees. Social distancing in the workplace also includes enforcing physical barriers, modifying work areas, closing or restricting access to common areas, and adjusting work and break times.

#4: Provide workforce with adequate training

Hygiene and safety measures only work if they are clearly understood by those involved. Employers have an obligation to adequately train their workforce in health and safety protocols against COVID-19. Employees should be trained in infection prevention and given specific instructions for their job duties.

#5: Surveillance measures

For operations during the Corona pandemic, all companies need to develop regular surveillance procedures to both check the effectiveness of the measures and monitor the health of employees* for signs and symptoms of COVID-19 infection. It has also proven effective in other industries to assign a specific employee to monitor compliance with health and safety protocols.

Using Lumiform for Hygiene Compliance

Business service providers have had to adapt to new occupational health and safety regulations since the Corona pandemic. The main issue is to introduce hygiene and safety regulations aimed at protecting the health and safety of employees and customers. At the same time, the efficiency and reliability of the work should be maintained.

Digital checklists facilitate the implementation and monitoring of measures. Lumiform's mobile app offers the advantage that all quality and safety inspections, can be carried out easily via tablet or smartphone - online or offline. All data is immediately available to the entire health and safety team. Problems can be identified and fixed immediately.

Lumiform offers business service providers the following benefits:

  • The flexible form builder can be used to create customizable checklists on all hygiene and safety measures.
  • The digital platform enables collaboration with other stakeholders to develop the best strategy.
  • Get real-time data on the implementation of measures. This makes security measurable and processes can be continuously optimized based on data.
  • Keep track of everything that happens on site.
  • Share automatically generated reports with responsible parties and save the complete time for post-processing.

We have compiled some checklists that can be used to implement and monitor hygiene and safety measures. All templates can be customized to meet in-house specifications and regional guidelines from state agencies.

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