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Housekeeper Duties Checklist

Ensure your housekeeping staff is following best practices and using a checklist to follow and record housekeeping duties for all areas of your hotel.

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What Is a Housekeeping SOP Checklist?


The housekeeping team is an important component to the guest experience at a hotel - to the cleanliness of the rooms and the overall house. When guests give a review of their stay after their stay, the cleanliness of the rooms and public areas is an important factor.


The Corona pandemic has once again raised guests' expectations for cleanliness. At the same time, the improved Standard Operation Procedures for housekeeping in the hotel industry, are the basis for continued business operations. This is designed to ensure the health and safety of guests and staff.


Different checklists for different areas of housekeeping help housekeeping managers keep overview of all housekeeping tasks and their completion. Use housekeeping SOP checklists in all areas to document and standardize the process to make it more effective.


Housekeeping checklists cover the following topics:


  • Cleaning requirements and standards
  • Housekeeping management
  • Cleaning guest rooms
  • Cleaning public areas
  • Proceeding with pest infestations
  • Lost and found items
  • Dealing with damage to guest rooms and missing items


This article addresses:


1. The value of housekeeping


2. The most important parts of a housekeeping list


2. The importance of a housekeeping checklist


3. A digital tool for housekeeping SOP


Cleaning in progress yellow caution signs

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The Value of a Housekeeping Procedure


Housekeeping is a critical component in the hotel business. Without housekeeping that works, you can't run a hotel and keep your customers happy.


The Main Tasks of Housekeeping are:


  1. Cleaning and maintenance of the entire hotel
  2. Checking and ordering necessary supplies (cleaning products, bed sheets and other guest supplies, etc.)
  3. Preparing the duty schedules
  4. Washing clothes and linen

Housekeeping has a great impact on the reputation of a hotel, as customers place a lot of importance on cleanliness and service quality during their hotel stay. Besides the fact that you will lose the guest for next stays due to poor housekeeping, this person may also write a negative review. This in turn can scare off potential customers who read this review.


Having a perfect housekeeping, on the other side, will lead to positive reviews and therefore a better reputation. Set a clear division between your hotel and the competitors with providing a good housekeeping.



The Most Important Parts of a Housekeeping List


Housekeeping staff are responsible for keeping all public and private areas of the hotel up to the required standards. Following a list of the required actions means that no important aspects will be forgotten. See this free template for an exhaustive list of housekeeping tasks. Below is a general list of the most important things for hotel housekeeping staff to follow.


Bedroom


  • Inspect windows and curtains for proper function and cleanliness
  • Check that lights and switches are functioning
  • Inspect windows and curtains for proper function and cleanliness
  • Check that lights and switches are functioning
  • Check that the beds are clean and made, that the mattress is firm and cushions are neatly arranged
  • Ensure there are at least 6 hangers available in the wardrobe
  • Check that the air-conditioning is working

Bathroom


  • Test that the shower/bath is working and free from stains and odours, that there are fresh towels available, the toilet is clean and the shower curtain is clean
  • Check that there is toilet roll, shower gel and shampoo, a bath mat, soap and a hairdryer available


The Importance of a Housekeeping Duties Checklist


Using checklists for housekeeping procedures is a great help for staff and managers. With checklists you can better plan and keep track of processes, tasks. By using them, you implement the following in your housekeeping:

  • Quality standards and procedures are safely maintained
  • Mistakes and misunderstandings are avoided through easy-to-follow steps.
  • Budgetary management SOPs are used to meet the standards.
  • Task distribution is more accurately planned.
  • It is easier to make sure that health and safety regulations are being followed in the hotel.
  • The checklists can be used as a teaching tool for new employees or trainees.

Employee working on a housekeeping duties checklist by sanitizing surfaces

Why Use a Digital Housekeeper Duties Checklist?


Lumiform makes it easier for you to comply with the ever-increasing legal requirements for housekeeping. Use the Lumiform mobile app for documentation via smartphone or tablet, the app guides you through all documentation processes. Clean, transparent documentation helps you avoid high fines.


With the app, you can develop paperless housekeeping checklists according to SOP within minutes or use one of our templates. Easily add a variety of functions, like capturing photos, signatures, checkboxes and much more to support your housekeeping procedure. At the end, you can export your completed housekeeper duties checklist and send it straight to supervisors.


You'll also benefit from many other housekeeping advantages through the use of a digital checklist:


  • With Lumiform's mobile app, you identify issues early and quickly assign corrective actions to team members. Easy communication with all team members and third parties enables you to improve procedures and resolve issues up to four times faster.
  • Downtime due to sick or injured employees is very expensive. Protect yourself and your teammates by regularly checking compliance with all internal standards via the mobile app.
  • By regularly reviewing and easily analyzing data in Lumiform software, you avoid loss of productivity and lost wages.
  • With Lumiform's mobile app, you can easily perform any type of housekeeping SOP via tablet or smartphone - online or offline. Via the form builder you create your individual checklists for it.
  • By evaluating the collected data, the risk of quality losses, work accidents, documentation errors and reputational damage is significantly reduced.


A broom sweeping dirt into a red dustpan

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