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Quality Audit

With digital checklists, you can streamline your Quality Auditing Process, review measurable review results and track quality trends.

Go paperless, conduct inspections easily and solve issues quicker with your teammates.

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Quality Audit

Use this template to carry out a quality inspection for a product and detect defects at an early stage.

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Use this general form to ensure call quality in the call center.

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Used this template to review efficient processes and staff training on proper hygiene procedures.

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What is a quality management audit?


Using a quality audit, you can check whether processes meet the required standards of quality management. A quality management audit aims to identify and optimise general problems or a need for improvement. With the help of a quality audit, you evaluate products, services, business processes and systems used for production.


With an internal audit including a questionnaire, you determine whether the current quality meets the defined standards. A quality audit helps quality managers to implement a solid quality management system (QMS) and to meet the requirements of ISO 9001.


With an internal audit, including a questionnaire, you determine whether the current quality meets the defined standards.



This article briefly discusses the following points:


1. The 3 types of audits in quality management


2. The 4 steps to create a questionnaire: First-party audit.


3. Challenges and solutions for quality audits



3 types of audits in quality management


In industry, audits are regularly used in quality management. These are divided into three categories, depending on what is intended and what is audited. Depending on the type of audit, the checklist should be designed.


  • First-Party Audit - The Internal Quality Audit, or self-assessment as it is called, is performed by companies to check the quality of their own processes and products. Internal audits help to identify process gaps and to continuously improve quality management.

  • Second Party Audit - or External Audit, helps companies to check the quality of deliveries or raw materials received from suppliers. The quality of the materials used for production must be checked in order to maintain the expected quality of the final product.


  • Third-party audit - is carried out by an objective auditing body, usually commissioned by a company to check its own quality. Third-party audits are usually intended for certification of quality management systems such as ISO 9001 or to verify compliance with government regulations.


4 steps to create a questionnaire: First Party Audit


Quality managers or other persons familiar with the inspection of products or business processes use a template as a tool for internal audits. The questionnaire's aim is to identify underlying problems and to evaluate the performance of the processes. The regular performance of quality audits helps to increase the efficiency of the company and continuously improve business strategies.


The following is a list of 4 important steps that are important for the creation of a catalogue of questions:


1. Planning

1.1. Define the main points of the audit

1.2. Creating a schedule


2. Preparatory phase

2.1. Preparation of an audit guide

2.2. Check quality management documentation

2.3. assemble audit team

2.4. communication within the team for common goals


3. Implementation

3.1. Observation of individual processes

3.2. Talks and interviews of selected employees

3.3. The review of quality management documentation

3.4. Note and discuss deviations from the desired target state

3.5. To jointly derive first improvement measures


4. Follow-up

4.1. Prepare a meaningful audit report

4.2. Create detailed action plan



A digital solution for quality audits


Using a digital checklist, you can easily conduct internal and external audits via tablet or smartphone - online or offline. With the desktop version, you generate suitable checklists or digitise your existing paper lists. The tool guides you step by step through your audits and enables you to achieve excellent quality management.


After an audit, all collected data is processed in a clear report. This allows you to see weaknesses and problems at a glance and to efficiently take care of targeted tasks.


Quality managers benefit from the following advantages:


  • Increase the efficiency of your internal processes: By communicating more efficiently within the team, with third parties and with management, and by reporting incidents more quickly, you can resolve incidents up to 4x faster than before.

  • The flexible checklist builder from Lumiform helps you to convert any individual paper list into a digital checklist without much effort.

  • In addition, we offer more than 9,000 ready-made templates to help companies get started digitally in no time.

  • All results, images and comments are automatically bundled in a digital report.



Your contact for all questions concerning Quality Audit

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