4.1 Understanding the organization and its context
Verify how the organization has determined external and internal issues relevant to its purpose and strategic direction.
Verify how these issues affect the ability to achieve the intended result of the QMS.
Verify how the organization monitors and reviews information about these internal and external issues.
4.2 Understanding the needs and expectations of interested parties
Verify how organization determined relevant interested parties to QMS.
Verify how the organization has determined the relevant needs and expectations of interested parties.
Verify how the organization has determined the impact or potential impact of the interested parties.
Verify how the organization monitors and reviews information about interested parties and their relevant requirements.
4.3 Determining the scope of the quality management system
Verify the QMS scope considers the following:
External and internal issues.
The requirements of relevant interested parties.
The products and services of the organization.
Verify how the organization has determined how the ISO 9001:2015 standard is applied within the organization.
If the organization has determined any of the requirements of the ISO 9001:2015 standard not to be applicable, show me how conformity of products and services are not affected by this.
Verify QMS scope is documented.
Verify scope states what products and services are covered by the QMS and how it justifies instances where requirements cannot be applied.
4.4 Quality management system and its processes
Show me how the processes have been determined and how they interact.
Verify how the processes for the QMS were determine. Verify the inputs and outputs to the processes.
Verify the sequence and interaction of of the processes.
Verify the criteria, methods, measurement and related performance indicators needed to operate and control the processes.
Verify how resources are determined and allocated.
Verify how responsibilities and authorities are determined.
Verify how risks and opportunities are considered and what actions are taken to address them.
Verify what methods are used to monitor, measure and evaluate processes. Verify changes, if needed, are implemented to achieve intended results.
Verify how opportunities for improvement for the QMS and its processes are determined.
Reviewed documented information created to support the operation of its processes.
5.1 Leadership and commitment
Top management is identified
Verify top management demonstrates leadership and commitment by
Taking accountability for QMS effectiveness
Ensuring the QMS policy and objectives are established and are compatible with strategic direction and context of organization
Ensuring the QMS is integrated into organization's business processes
Promoting the use of the process approach and risk-based thinking
Ensuring resources are available
Communicating the importance of effective QMS and of conforming to its requirements
Ensuring intended outcomes
Engaging, directing and supporting persons to contribute to the effectiveness of the QMS
Promoting continuous improvement
Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of respsonsibility
Verify how top management demonstrates leadership and commitment with respect to customer focus by ensuring that
customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
the risks and opportunities that affect product and service conformity and the ability to enhance customer satisfaction are determined and addressed.
the focus of enhancing customer satisfaction is maintained.
Verify the quality policy ...
is appropriate to the purpose and context of the organization and supports its strategic direction.
provides a framework for setting quality objectives.
includes a commitment to satisfy applicable requirements.
includes a commitment to continual improvement of the QMS.
Verify QMS Policy is maintained as documented information.
Verify QMS Policy is communicated, understood and applied within the organization.
Verify QMS Policy is available to relevant interested parties.
5.3 Organizational roles, responsibilities and authorities
Verify responsibilities and authorities for relevant roles are assigned and communicated within the organization
Verify top management assigns responsibility and authority for..
ensuring the QMS conforms to the ISO 9001:2015 standard.
ensuring that processes are delivering their intended outputs.
reporting on the performance of the QMS and on opportunities for improvement, in particular to top management.
ensuring the promotion of customer focus throughout the organization.
ensuring the integrity of the QMS is maintained when changes to the QMS are planned and implemented.
6.1 Actions to address risks and opportunities
Verify how the internal and external issues and interested parties are considered when planning for the QMS?
Verify how risks and opportunities are determined and addressed so the QMS can achieve its intended results, prevent and reduce undesired effects and achieve continual improvement
Verify how actions are planned to address risks and opportunities.
Verify how actions are integrated and implemented into the QMS processes.
Verify how the organization evaluates the effectiveness of the actions.
Verify how actions are taken to address risks and opportunities determined as being appropriate to the potential impact on the conformity of products and services.
6.2 Quality objectives and planning to achieve them
Verify quality objectives are established at relevant functions, levels and processes.
Verify the quality objectives are..
consistent with the quality policy.
taking into account applicable requirements.
relevant to the conformity of products and services and to the enhancement of customer satisfaction.
updated as appropriate.
Verify objectives are documented.
Verify how the organization determines what will be done, with what resources, when completed and how the results will be evaluated for quality objectives.
6.3 Planning of changes
Verify how QMS changes are planned systematically.
Verify how the organization demonstrates the purpose and potential consequences of changes.
Verify how the organization considers the integrity of the QMS.
Verify how resources are made available.
Verify how responsibility and authority is allocated and reallocated.
Verify how resources are determined for the organization.
Show me how the capabilities and constraints on internal resources are considered.
Show me how needs from external providers are considered.
Verify how the organization provides persons necessary to consistently meet customer, applicable statutory and regulatory requirements for the QMS including the necessary processes.
Verify how the organization determines, provides and maintains the infrastructure for the operation of processes to achieve products and services conformity.
Verify how the organization determines, provides and maintains the environment for the operation of processes to achieve products and service conformity.
Verify how resources are determined to ensure valid and reliable monitoring and measuring results.
Verify how the organization ensures that the resources provided are suitable for the specific type of monitoring and measurement activities being undertaken and that they are maintained to ensure continued fitness of purpose.
Verify documented information that shows evidence of fitness for purpose of monitoring and measurement resources.
Show me how measurement instruments are verified or calibrated at specific intervals against national or international standards. If no standards, show me documented information which is used as the basis for calibration or verification.
Show me how measurement instruments are identified.
Show me how measurement instruments are safeguarded from adjustments, damage and deterioration.
Verify how the organization determines the validity of previous measurements if you find an instrument to be defective during verification or calibration. Verify any actions taken.
Verify how the organization determines the necessary knowledge for the operation of processes and achieves conformity of products and services.
Verify how knowledge is maintained and made available to the extent necessary.
Verify how the organization determines current knowledge and how its acquires additional knowledge when addressing changing needs and trends.
Show me how you determine the necessary competence of people doing work under your control that affects quality performance.
Show me how you determine competence on the basis of appropriate education, training or experience.
Show me how you take actions to acquire necessary competence where applicable and how do you evaluate the effectiveness of those actions.
Verify documented information as evidence of competence where appropriate.
Verify people doing work under the organization's control are aware of
the quality policy.
the relevant quality objectives.
their contribution to the effectiveness of the QMS, including the benefits of improved performance.
the implications of not conforming with the QMS requirements.
Verify internal and external communication process (what, when, with whom and how to communicate).
7.5 Documented information
Verify documented information required by the ISO 9001:2015 standard.
Verify documented information that shows the effectiveness of the QMS.
Show me that your documented information contains appropriate identification, format (language, software version, graphics, ...) and media (paper, electronic, ...).
Show me how the documented information is reviewed and approved for suitability and adequacy.
Show me how you control documented information and make it available and suitable for use. Tell me how you protect your documented information.
Verify how the organization controls the distribution, access, retrieval, use, storage, preservation, legibility, control of changes, retention and disposition of documented information.
Verify documented information of external origin is identified, as appropriate, and controlled.
8.1 Operational planning and control
Verify how the organization has planned, implemented and controlled processes needed to meet the requirements of products and services.
Verify how requirements for products and services are determined.
Verify how criteria for processes and acceptance for products and services are determined.
Verify how resources are determined.
Verify how process control is implemented.
Show me documented information that demonstrates processes have been carried out as planned and can demonstrate conformity of products and services.
Determine how output from the planning process is suitable for operations.
Verify how planned changes are controlled. Verify how unintended changes are reviewed and what actions are taken to mitigate any adverse effects, as necessary.
Verify how outsourced processes are controlled.
8.2 Determination of requirements for products and services
Verify processes created for communicating with customers on information relating to products, services, enquiries, contracts, order handling, customer views, perceptions and complaints, handling or treatment of customer property and specific requirements for contingency actions.
Verify process to determine the requirements for products and services to be offered to potential customers and how the process is established, implemented and maintained.
Verify how product and service requirements including statutory and regulatory requirements are defined. Verify that the organization has the ability to meet the defined requirements and substantiate any claims for its products and services.
Verify how the organization reviews..
customer requirements for delivery and post-delivery.
requirements necessary for customer's specified or intended use, where known.
statutory and regulatory requirements applicable to the products and services.
other contract or order requirements.
Show me that the review is conducted prior to the organization's commitment to supply products and services to the customer.
Verify how the organization resolves differences in the contract or order requirements from those previously defined.
Verify how the organization confirms customer requirements where the customer doesn't provide a documented statement.
Verify documented information of reviews describing new or changed requirements to products and services.
Verify documented information of amended reviews and how relevant personnel are made aware of those changes.
8.3 Design and development of products and services
Verify how the design and development process is established, implemented and maintained.
8.3.2 Design and development planning
In determining the stages and control for design and development, verify the organization considers..
the nature, duration and complexity of the activities.
the requirements that specify particular process stages including applicable reviews.
required verification and validation.
responsibilities and authorities.
how interfaces are controlled between individuals and parties.
the need for involvement of customer and user groups.
Verify documented information that confirms design and development requirements have been met.
8.3.3 Design and development inputs
In determining requirements essential for the type of products and services being designed and developed, the organization shall consider..
functional and performance requirements.
information derived from previous similar design and development activities.
statutory and regulatory requirements.
standard or codes of practice that the organization has committed to implement.
potential consequences of failure due to the nature of the products and services.
Verify that the inputs are complete and unambiguous.
Verify documented information on design and development inputs are retained.
8.3.4 Design and development controls
Verify the organization applies controls to the design and development process to ensure that..
the results to be achieved are defined.
reviews are conducted to evaluate the ability of the results of design and development to meet requirements.
verification activities are conducted to ensure that the resulting products and services meet the requirements for the specified application or intended use.
validation activities are conducted to ensure that the resulting products and services meet the requirements of the specified application or intended use.
any necessary actions are taken on problems determined during the reviews, or verification and validation activities.
Verify documented information of these activities are retained.
8.3.5 Design and development outputs
Verify the organization ensures the design and development outputs..
meet the input requirements.
are adequate for the subsequent processes for the provision of products and services.
include or reference monitoring and measuring requirements, as appropriate , and acceptance criteria.
specify the characteristics of the products and services that are essential for their intended purpose and their safe and proper provision.
Verify documented information on design and development outputs are retained.
8.3.6 Design and development changes
Verify the organization identifies, reviews and controls changes made during, or subsequent to, the design and development of products and services, to the extent necessary to ensure that there is no adverse impact on conformity to requirements.
Verify documented information on design and development changes, the result of reviews, the authorization of changes and the actions taken to prevent adverse impacts are retained.
8.4 Control of externally provided processes, products and services
Verify how the organization ensures externally provided processes, products and services conform to specified requirements.
Verify controls applied to externally provided processes, products and services when products and services are intended for incorporation into the organization's own products and services, products and services are provided directly to the customer or a process, or part of a process, is provided by an external provider as a result of a decision by the organization.
Verify how the organization determines and applies criteria for the evaluation, selection, monitoring of performance and re-evaluation of external providers.
Verify documented information of activities and actions arising from the evaluations.
Verify how the organization determines controls applied to the external provision of processes, products and services and the resulting output.
Verify how the organization considers the potential impact of the external provided processes, products and services on its ability to meet customer and applicable statutory and regulatory requirements.
Verify the effectiveness of the controls applied by the external provider.
Verify how the organization determines the verification, or other activities, necessary to ensure the externally provided processes, products and services meet requirements.
Verify the organization communicates to external providers its requirements for..
the processes, products and services to be provided.
the approval of product and services; methods, processes and equipment; and the release of products and services.
competence, including any required qualification of persons.
the external providers' interactions with the organization.
control and monitoring of the external providers' performance to be applied by the organization.
verification or validation activities that the organization, or its customer, intends to perform at the external providers' premises.
8.5 Production and service provision
8.5.1 Control of production and service provision
Verify the organization has documented information that defines the characteristics of the products to be produced, the services to be provided or the activities to be performed and the results to be achieved.
Verify the availability and use of suitable monitoring and measuring resources.
Verify the implementation of monitoring and measuring activities at appropriate stages to verify that criteria for control of processes or outputs, and acceptance criteria for products and services, have been met.
Verify the use of suitable infrastructure and environment for the operation of processes.
Verify the appointment of competent persons, including any required qualification.
Verify the validation, and periodic revalidation, of the ability to achieve planned results of the processes for production and service provision, where the resulting output cannot be verified by subsequent monitoring or measurement.
Verify the implementation of actions to prevent human error (i.e. poke yoke, visual locations, checklist, emergency stops, templates, document control, ...)
Verify the implementation of release, delivery and post-delivery activities.
8.5.2 Identification and traceability
Verify how organization identifies outputs from the process to ensure conformity.
How does the organization identify the status of process outputs.
Verify how the organization controls the unique identification of process outputs when traceability is required. Verify documented information of traceability, where required.
8.5.3 Property belonging to customers or external providers
What care is provided to customers' or external providers' property?
Verify how the organization identifies, verifies, protects and safeguards customers' or external providers' property which is provided for use or incorporation into the organization's products or services.
Verify retained documented information for property that is damaged or otherwise found to be unsuitable for use.
Verify how the organization ensures preservation of the process outputs to ensure conformity to requirements.
8.5.5 Post-delivery activities
Verify the organization considers the following to meet post-delivery activities.
statutory and regulatory requirements
potential undesired consequences associated with its products and services
the nature, use and intended lifetime of its products and services
8.5.6 Control of changes
Verify how the organization reviews and controls changes for production or service provision.
Verify retained documented information describing the results of the review of changes, the person(s) authorizing the change and any necessary actions arising from the review.
8.6 Release of products and services
Verify at appropriate stages product and service requirements have been met.
Verify products and services are not released to the customer until the planned arrangements have been satisfactorily completed, unless otherwise approved by relevant authority and, as applicable, by the customer.
Verify retained documented information that shows evidence of conformity with acceptance criteria and traceability to person(s) authorizing the release.
8.7 Control of nonconforming outputs
Verify that outputs that do not conform to requirements are identified and controlled.
Verify appropriate action is taken for nonconforming products and services (also include after delivery of product or during/after the provision of services).
Segregation, containment, return or suspension of provision of products and services
Informing the customer
Obtaining authorization for acceptance under concession
Verify conformity to the requirements when nonconforming outputs are corrected.
Verify retained documented information that describes the nonconformity, describes actions taken, describes any concessions obtained and identifies the authority deciding the action in respect of the nonconformity.
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
Verify the organization has determined what needs to be monitored and measured, the methods to be used, when it will be performed, analyzed and evaluated.
Verify the organization evaluates the performance and effectiveness of its QMS.
Review retained appropriate documented information
Verify the organization monitors customers' perceptions of the degree to which their needs and expectations have been fulfilled.
Verify the organization analyzes and evaluates:
conformity of products and services.
the degree of customer satisfaction.
the performance and effectiveness of the QMS.
if planning has been implemented effectively.
the effectiveness of actions taken to address risks and opportunities.
the performance of external providers.
the need for improvements the the QMS.
9.2 Internal audit
Verify audits are conducted at planned intervals
Verify organization has established, implemented, and maintains an internal audit program
Verify the importance of the process, changes affecting the organization and the results of previous audits are considered
Verify audit criteria and scope are created for each audit
Auditors are objective and impartial
Audit results reported to relevant management
Verify appropriate correction and corrective actions are taken without delay
Review retained documented information
9.3 Management review
Verify management reviews QMS at planned intervals
Verify inputs to management review includes:
status of actions from previous management reviews
changes in external and internal issues relevant to the QMS
customer satisfaction and feedback from relevant interested parties
the extent to which quality objectives have been met
process performance and conformity of products and services
nonconformities and corrective actions
monitoring and measurement results
the performance of external providers
adequacy of resources
effectiveness of actions taken to address risks and opportunities
opportunities for improvement
Verify outputs to management review includes:
opportunities for improvement
any need for changes to the QMS
Verify retained documented information
Verify the organization determines and selects opportunities for improvement to improve products and services, corrects, prevents or reduces undesired effects and improves the performance and effectiveness of the QMS.
10.2 Nonconformity and corrective action
Verify how organization reacts to nonconformity, including complaints, by evaluating how its takes action to control and correct it and how it deals with the consequences.
Verify how the organization evaluates the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur elsewhere.
Verify how organization implements necessary actions.
Verify how organization evaluates the effectiveness of actions taken.
Verify the organization updates risks and opportunities determined during planning, if necessary.
Verify any changes made to the QMS, if necessary.
Verify retained documented information that provides evidence of the nature of the nonconformity and any subsequent actions taken and the results of any corrective actions
10.3 Continual improvement
Verify how the organization continually improves. Does it consider the results of analysis and evaluation and the outputs from management review to determine if there are needs or opportunities that shall be addressed as part of continual improvement?
Please note that this checklist template is a hypothetical example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.
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