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Mystery Shopping Checklist for Coffee Shop

Schedule

Time of arrival

Select date

Time of beverage order

Select date

order received

Select date

Time of Meal order

Select date

order received

Select date

Amount of Guests

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

Total of Bill

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

Time of leaving

Select date

1.0 Exterior appearance

1.1 Did you easily find the café?

Yes No N/A

1.2 Was the lighting adequate and operational

Yes No N/A

1.3 Was the exterior clean and inviting?

Yes No N/A

Score 1 out of 6

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

2.0 Internal appearance and Ambiance

2.1 Was the store clean and inviting

Yes No N/A

2.3 Number of customers in the Cafe

2.3 All Lights are in working order and free from dust

Yes No N/A

2.5 Number of visible staff

2.6 Background music is at an appropriate level

Yes No N/A

2.7 Positioning of tables is orderly and provides wheel chair access

Yes No N/A

Score 1 out of 10

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

3.0 Service

3.1 Where you greeted upon arrival?

Yes No N/A

3.2 How long before you where acknowledged?

3.3 Did the waiter introduce himself/herself?

Yes No N/A

3.6 Was your meal order taken soon after you entered?

Yes No N/A

3.5 Were children offered any form of entertainment?

Yes No N/A

3.7 Did your waitperson read back your order

Yes No N/A

3.8 Were you asked if your meals are satisfactory during your meal

Yes No N/A

Score 1 out of 14

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

4.0 Beverages

4.3 Did you receive what you ordered?

Yes No N/A

4.1 Was your coffee free from bitterness or acidity

Yes No N/A

4.2 Was the coffe rich and flavourful?

Yes No N/A

4.4 Did your beverage arrive with clean glassware?

Yes No N/A

4.5 Were you asked for a second drink order before or during your meal

Yes No N/A

4.6 Did you receive the order in a timely manner

Yes No N/A

Score 1 out of 12

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

5.0 Food

5.2 Did you receive the correct order?

Yes No N/A

5.3 Is the meal reflective of what you ordered off the menu?

Yes No N/A

5.4 Did you receive your order in a timely manner?

Yes No N/A

5.5 Did your cutlery arrive clean and prior to your meal?

Yes No N/A

5.6 Was the meal presented appropriately?

Yes No N/A

5.7 Did your meal have the correct temperature

Yes No N/A

5.8 Were your empty plates cleared soon after you finished eating?

Yes No N/A

5.9 Was dessert offered after your meal?

Yes No N/A

Score 1 out of 18

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

6.0 Restrooms

6.1 Restrooms Floors, Walls and Ceiling are clean and in good repair.

Yes No N/A

6.2 Hand basins are clean and in working order.

Yes No N/A

6.3 Soap dispensers are clean and stocked.

Yes No N/A

6.4 Trash cans are lined, cleaned and emptied

Yes No N/A

6.5 Toilets and urinals are clean and work correctly.

Yes No N/A

6.6 Area is free from any odors

Yes No N/A

Score 1 out of 12

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

7.0 Staff, Appearance, Awareness

7.2 Was the staff dressed appropriately?

Yes No N/A

7.1 Was the staff friendly?

Yes No N/A

7.3 Was the staff attentive?

Yes No N/A

7.4 Was the staff knowledgable about the menu

Yes No N/A

Score 1 out of 10

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

Total Score

Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

Further Comments?

Signature

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Please note that this checklist template is a hypothetical example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.