Quality Policy

With these five steps, you will achieve optimal implementation of the quality guidelines in your company.

What is quality policy?


The quality policy is the official declaration of an organisation about its commitment to promote, maintain and improve quality. It is communicated to all employees and made available to business partners and customers. It is a short document that explains how the organisation's values and objectives are in line with industry standards and quality regulations.


Below you will find five helpful steps for an optimal implementation and improvement of the quality policy in your company:



1. Review the existing quality policy statement


Check the quality policy of your company and assess whether it is in line with the current company objectives and whether it is still relevant to the company. Determine whether the company benefits from adhering to the latest quality standards and collect feedback from employees through surveys to better explain the need for quality policy. Based on the information received, decide whether changing or maintaining the quality policy would be the best course of action for the company.



2. Obtain feedback from your employees


Employee surveys on quality policy promote the commitment of your team and thus support the implementation of a representative quality policy statement. Make sure that the quality policy is communicated to and understood by all employees (as required by international quality standards). Provide refresher training to strengthen the proper implementation of the quality policy.



3. Carry out quality audits


Verify compliance with the quality policy through regular inspections or internal audits. Measure the service provided and pay attention to specific trends that affect quality. Analyze the inspection results and initiate action plans to correct violations.



4. Provide relevant training


Keep up to date with new practices and updates to existing quality policies in your industry and provide your staff with the necessary training. The results of your quality audit usually help you prepare training programs that address the improvement opportunities identified during inspections.



5. Strive for continuous improvement


Possibilities for continuous improvement are not only identified by internal quality audits, but also by customer feedback. The organisation needs to address these improvement opportunities as part of the commitment to quality set out in the policy. Proper enforcement of the quality policy statement also helps the organization to maintain specific industry certifications. With Lumiform, the mobile app and software for quality and safety inspections, you can help your organization to optimize quality standards.




Featured templates

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5S Audit Checklist

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ISO 9001:2015 Audit Checklist

Use this template to check your quality management system for compliance with ISO 9001:2015. See template

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General Call Center Quality Assurance Form

Use this general form to ensure call quality in the call center. See template

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Quality Assurance Inspection Report

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