Customer success offerings

We are committed to your success and offer a variety of services to help you deploy Lumiform with ease. Our tools are designed to help you achieve your quality, safety, and operational excellence goals, while also allowing you to learn and maximize the platform’s impact to achieve a high return on investment.
Onboarding

Onboarding

Partner with us to onboard your team and tailor Lumiform to your specific needs and goals.
Contact us Onboarding
Additional paid plans

Additional paid plans

Receive tailored training, consultation, integration and/or deployment support to scale Lumiform across your organization.
Contact us Additional paid plans

Support and troubleshooting

Get your questions answered by our global support team of Lumiform product experts available 24/7/365.
Contact support

We help you to use Lumiform effectively

We provide you with all the resources we have to get you and your team effectively onboarded and up and running quickly.

Onboarding sessions

Enhance your skills with live training and onboarding sessions on various topics.
Contact us Onboarding sessions

Product videos

Watch our product videos to master Lumiform's features and maximize your efficiency.
Learn more Product videos

Help center

Access our Help Center for comprehensive guides and solutions to common queries.
Learn more Help center

Developer’s guide

Explore the Developers Guide for technical documentation and API integration tips.
Learn more Developer’s guide

Strategic consultancy

Partner with our Customer Success Team to navigate change management, optimize workflows, and improve your organization's ROI. Subject to qualified customers only.
Contact us
Strategic consultancy

Paid services to accelerate your success and adoption of Lumiform

We provide tailored training, consultation, change management, integration, and deployment support to scale Lumiform across your organization, all while helping you unlock more value, safety, and productivity.
Contact us
  • Roll out Lumiform to your team or organization
  • Conduct a “health check” to assess and improve organizational usage of Lumiform
  • Architect process solutions in Lumiform
  • Digitize forms in Lumiform
  • Transition / migrate from other tools to Lumiform
  • Develop custom integrations or automations between other tools and Lumiform
Contact us

Frequently asked questions

What services does Lumiform offer to help with onboarding?

Lumiform offers comprehensive onboarding services, including training sessions, consultation, and resources to help you and your team get started quickly and effectively.

Can Lumiform help us transition from other tools?

Yes, Lumiform can assist you in transitioning from other tools by supporting data migration and integration, ensuring a smooth transition. The best part is that it’s free for more than 20 users.

What kind of training does Lumiform provide?

Lumiform provides tailored training sessions to help you and your team understand and utilize the platform effectively, maximizing its impact.

Does Lumiform provide consultation services?

Yes, Lumiform offers consultation services to help you optimize workflows, improve ROI, and tailor the platform to your needs.

What customer success offerings are included in Lumiform which pricing plan of Lumiform?

Lumiform provides a range of customer success services, including onboarding, training, and consultation, which may differ based on the pricing plan. Enterprise clients receive onboarding, administrator training, and strategic consultation at no cost.

How can I get support from Lumiform?

Depending on your pricing plan, Lumiform provides support through various channels, including email, phone, or chat. Our global support team is available 24/7/365.

Can Lumiform help with custom integrations?

Yes, Lumiform can help with custom integrations to connect the platform with other tools and systems. If you need an integration that we don’t currently offer, please contact us.

Can I get a dedicated customer success manager in a non-enterprise plan?

Typically, dedicated customer success managers are available for enterprise plans, but you can contact Lumiform to discuss your specific needs.

Do you offer help setting up our account strategically?

Yes, Lumiform offers strategic account setup assistance to ensure you get the most out of the platform and achieve your goals.

What is your troubleshooting policy?

For users on the free plan, Lumiform offers comprehensive troubleshooting support through their help center. Pro plan users can contact our global support team to ensure that any issues are resolved promptly. Our support team will respond in less than 5 business days. For our Enterprise clients, we offer a service-level agreement that specifies support and response times. For more information about the service level agreement, please contact our sales team.

Do you charge if I call your customer support?

Lumiform’s customer support is typically included in the service, but specific details may vary based on your plan. It’s best to check with Lumiform for precise information.

Do you have an onboarding fee?

Unlike other companies, Lumiform does not charge an onboarding fee. You can start for free, regardless of which pricing plan you choose.