Lumiform
Mobile audits &
inspections

Get an overview of the most important features in Lumiform.
Turn issues into corrective actions by collaborating with team members.
Create custom checklists and use logics to predefine workflows.
Share automatically generated reports and get in-depth analytics.
Quickly conduct inspections with the easy-to-use inspection app.
Easily adapt the Lumiform software to your complex organization structure.

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6 questions to ask on your mystery shopping checklist

Mystery shopping is a tool used by businesses of many types. These questions will help you get a sense of how best to utilize a mystery shopper

Mystery shoppers are used in all sorts of customer-service related industries, like restaurants, retail store, or hotels. They help you as a business owner evaluate employee performance, measure efficiency, and provide an outsider perspective on your business. The types of questions you will ask mystery shoppers to answer vary depending on your industry, but there are a few general categories any mystery shopping checklist should include.


Mystery shopping infographic

Mystery shoppers are not random, they are trained individuals who need to know specifics of your company. When preparing your mystery shoppers for their work, remember three things.


  1. Avoid too many details. Keep observations general enough that your mystery shopper can remember it all.
  2. Be quick. Enter observations as soon as they’re noticed.
  3. Check collected data regularly.

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