Subprocessors

Lumiform uses a set of trusted third-party subprocessors to assist in providing our services. These subprocessors may process customer data to help us deliver the best possible service. Below is a list of our current subprocessors, along with the services they provide and their locations.

List of third-party subprocessors

Infrastructure subprocessors

The following subprocessors will process data to support the hosting and infrastructure of our platform.

Name	Service provided	Location
Amazon Web Services	Data hosting	Germany

Analytics and data warehouse subprocessors

The following subprocessors will process data to provide Lumiform data and analytics.

Name	Service provided	Location
Chartmogul	Subscription analytics	Germany
Datadog	Performance monitoring	USA
Google	Website analytics, workplace operations tools	USA
LogRocket	User experience analytics	USA
Mixpanel	User behavior analytics	USA
Mouseflow	User experience analytics	Denmark
Sentry	Error monitoring	USA

Customer relationship and communication subprocessors

The following subprocessors will process data when you engage with our support and sales teams.

Name	Service provided	Location
Aircall	Telecommunication services	France
Apollo.io	Customer engagement and intelligence platform	USA
HubSpot	Customer and sales support	Ireland
Slack	Internal chat communication	USA
Twilio	Email and telecommunication services	USA

Payment processing subprocessors

The following subprocessors will process data when you make payments for our services.

Name	Service provided	Location
Chargebee	Payment processing	USA

The following subprocessors will process data to manage and record your consent preferences on our platform.

Name	Service provided	Location
Usercentrics	Consent management	Germany

Last updates

Date of change	Change	Notes
November 26, 2024	Added: Apollo.io, Chargebee LogRocket, Mouseflow. Removed: Intercom, Stripe, Hotjar, Jira, Vonage. Changed: Sendgrid to Twilio (acquired by Twilio).	Subprocessor update notice

Frequently asked questions

What is a subprocessor?

A subprocessor is a third-party service provider that processes data on behalf of Lumiform to help us deliver our services. These subprocessors perform various tasks, such as data hosting, analytics, customer relationship management, and payment processing.

Why does Lumiform use subprocessors?

Lumiform engages subprocessors to provide specific services that enhance our platform’s functionality, security, and performance. This allows us to focus on delivering a high-quality user experience while leveraging the expertise of specialized service providers.

How does Lumiform select its subprocessors?

Lumiform carefully selects subprocessors based on their ability to meet stringent security, privacy, and compliance standards. We ensure that each subprocessor adheres to GDPR and other relevant regulations and establish data processing agreements to safeguard your data.

What categories of subprocessors does Lumiform use?

1. Infrastructure subprocessors: These subprocessors support the hosting and infrastructure of our platform.
2. Analytics and data warehouse subprocessors: These subprocessors analyze user interactions and store data to help us understand and improve our services.
3. Customer relationship and communication subprocessors: These subprocessors facilitate communication and support interactions with our users.
4. Payment processing subprocessors: These subprocessors handle payment transactions securely.
5. Consent Management subprocessors: These subprocessors manage and record user consent preferences.

How can I learn more about Lumiform’s subprocessors?

The table above provides a detailed list of our subprocessors, including their names, services provided, and locations. Please refer to the linked privacy policies for further information on their privacy practices.

How does Lumiform ensure data protection with its subprocessors?

Lumiform enters into data processing agreements with all subprocessors, requiring them to implement appropriate technical and organizational measures to protect personal data. We conduct regular assessments to ensure compliance with our data protection standards.

Can Lumiform change its subprocessors?

Yes, Lumiform may update its list of subprocessors as needed to support our business operations. We commit to maintaining transparency with our users and will update this page to reflect any changes.

How do I subscribe to new subprocessor notifications?

Subscribers may sign up to receive notifications of new subprocessors by emailing privacy@lumiformapp.com with the subject “Subscribe to New Subprocessors.” Once a Subscriber has signed up, Lumiform will provide notice of any new subprocessor before authorizing them to process customer personal data, allowing ten (10) days to submit a legitimate, good-faith objection. For additional information, please see our Data Processing Agreement.