Uncover more issues and solve them faster
No back and forth, just effective issue management
We invented the first issue management feature, to make issue workflows more effective and traceable.
Raise issue
Solve issue together
Track from remote
Raise issues in three different ways:
Raise issues automatically
In the form builder, predefine which events trigger an issue automatically and indicate to whom the resolution should be assigned, and who is responsible for resolving it.
Example use cases for automatic issues
- Raise an issue and inform the technician when a machine is damaged.
- Inform the safety officer if the first aid kit is incomplete.
- Inform the manager if mould infestation is detected during the monthly audit.
Raise ad-hoc issues
Inspectors have the option of reporting an issue at any time, via the mobile app. Either raise an issue by defining everything from scratch or select from a predefined set of issues.
Raise in-form issues
During an inspection, inspectors have the option of reporting a problem relating to a particular check. The solution workflow is then attached to the inspection report.
For every issue raised, you can define the following parameters
Title
Description
Assignee
Priority
Deadline
Solve issues quickly as a team
View details and update process
Review the details and information from the person who raised the issue. Set the process from ‘open’ to ‘in process’ ‚or ‘solved’, in order to inform all stakeholders.
Add photos and comments
When troubleshooting, you can add images and comments to document the entire solution process.
Messaging with teammates
Write messages and share them with teammates who are also assigned to the issue, in order to speed up resolution.
Log protocol
The system logs all process steps automatically, and this ensures seamless documentation.
Manage to troubleshoot
Process unassigned and unscheduled issues to the right person, in order to solve them quickly. Monitor all assigned issues remotely.
Improve your quality and safety efforts with meaningful analyses
We also offer paid plans with additional features, storage and support.