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Coaching Form

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Coaching Form

Brief description of previous coaching session's commitment(s) to begin/continue

(check name not set)

Results

(check name not set)

What do you think went well [current/recent transaction(s)?

(check name not set)

What do you think could have been done differently (missed opportunity)?

(check name not set)

Observation of Mandatory Basics

Walked last customer to the door

Removed ALL barriers

Handshake

Smile & Enthusiasm

Name Exchange

Used "Welcome to the Ready Now Sprint Store" & What brings you in today?

Listened effectively then recapped/restated for clarity

Build rapport & asked personal probing questions?

Uncovered additional needs via effective probing

Asked for a sale beyond initial request

Consulted Reuther than "clerked"?

Walked to door

Additional Manager Comments/Observation

Employee Commitment

I commit to [specific behavior(s)?

In effort to [improve/maintain what goal or metric]

Beginning [specific time this will start]

Signature

Employee Signature Agreeing to Commitment

Manager Signature Agreeing to support the efforts around the commitment