This general mystery shopping questionnaire is used to record the overall impression a mystery shopper has of a company. Document the unbiased observations about the company's customer service, environment, product quality and general customer experience. This template is used to evaluate the following points:1. Assess the location and ambience of the company2. Quality of customer service3. Service/Product availability and qualityComplete the Mystery Shopping by writing down your recommendations, possible improvements and overall impressions in a Mystery Check List. Take photos for comprehensive reports. You can use this Mystery Shopping checklist as a template for your own form and adapt it to the specific needs of your industry or use case.
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Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.