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How to implement operational excellence

Operational excellence is a philosophy of sustained improvement based on 10 core principles that were first articulated by Japanese engineer Shigeo Shingo. Learn what they are and practical ways of applying them

Operational excellence is rooted in continuous improvement and the idea that there are always process optimizations to be made, no matter how small. It’s a philosophy that hinges on your ability to integrate the 10 principles of operational excellence into company culture.

These principles are:

  • Respect individuals
  • Lead with humility
  • Think systemically
  • Add customer value
  • Create constancy of purpose
  • Maintain process quality
  • Flow and pull value
  • Avoid blame
  • Seek perfection
  • Think scientifically

Translating these principles into actionable policies is the deciding factor in running a streamlined organization. Said policies need to be applicable to whatever project or work you do, and you need to sustain them each and every day.

This video runs through the underlying concept of operational excellence and tips for achieving it. Understand what each principle means in practice and what it looks like when you apply them.

Tutorial on implementing operational excellence
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