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What is quality management?

Quality management is crucial to ensure that standards, whether internal or external, are met. The cycle of quality management has four parts which are designed to be repeated whenever necessary, until you've designed as close to an optimal process and product as possible

In manufacturing, quality management is how you ensure that all your products meet established standards and your customers are satisfied with their orders. Defining your business’s quality management process has four stages:


  • Quality control planning
  • Quality control
  • Quality assurance
  • Quality improvement

A well-designed quality management process can be consistently improved, meaning it’s flexible enough to adapt to changes. Optimizing quality management is about the data you obtain throughout the manufacturing process. Each time you make a new observation that’s relevant to the quality of your products, the quality management cycle starts again.

This video covers the strategy behind and execution of quality controls, as well as how to leverage inspections to assess their success. Understand all the considerations that go into quality management, such as:

  • Stakeholder expectations
  • Legal requirements
  • Employee roles
  • Frequency of audits

Quality management explained
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