What Is a Quality Manager?
Quality management is concerned with the improvement of processes and products. Accordingly, quality managers are responsible for target-oriented measures, planning, control and optimisation under specified requirements. Quality managers are employed in almost all sectors, especially in medium-sized and large companies. Quality managers are responsible for the improvement of processes and products.
In industries where production is closely related to consumers’ safety and health, quality managers are mandatory and required by law. The internationally standardised ISO 9001 standard supports quality management and provides a supportive guideline for compliance with quality standards.
In industries where production is closely related to consumer safety and health, quality managers are mandatory and required by law.
What Does a Quality Assurance Manager Do?
A quality manager investigates, reviews and evaluates the potential for optimisation using audits. An important focus is placed on the practicality and functionality of products and processes.
When new products are launched, responsibility is also assumed for quality management and the associated training on safety regulations and the new equipment’s functions. The regular staff training conveys a strong awareness of quality within the company. The quality managemer is also responsible for the introduction of new products.
Typical Tasks of Quality Managers
The tasks of the quality manager focus on the organisation and its processes with the aim of achieving high-quality results. Only through optimal results can customer satisfaction be maintained in the long term and the company remain competitive. The most important tasks include the:
1. Support of the Quality Management System
- Introduction, safeguarding and constant optimisation of quality management,
- supervision of process flows,
- and the coordination and creation of target-oriented measures.
2. Documentation of Quality Management
- Recording and steering of implementation processes,
- writing the quality management measures
- as well as the preparation of documentation and reports.
3. Evaluation of the Company Management
- Quality managers advise and support the company management with regard to quality planning.
4. Performance of Audits
- Performance of internal audits
- and supervision and monitoring of external audits.
5. Responsibility Towards Employees and Customers
- Quality managers are the contact person for questions and consultations regarding quality management.
- They carry out planning and training,
- ensure a high-quality customer service,
- and handle customer complaints.
Requirements and Competences for Quality Managers
Quality managers have an essential task within a company. For a successful accomplishment, social competence is just as important as professional knowledge. The most important requirements of good quality management are listed below:
- Precise way of working, taking into account legal regulations
- Analytical skills in dealing with large data sets and charts
- Identifying weaknesses within processes
- Assertiveness and diplomatic skills in dealing with a wide range of departments
- Dadiactic ability in team training