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Bulk Goods Delivery Checklist Template

Everyone in the supply chain has a responsibility to work safely, support safe work practices and reduce workplace injury and illness. If you engage a transport operator to deliver goods, you share responsibility with them for working safely.

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Bulk Goods Delivery Checklist Template

Manual tasks

Manual Tasks

Equipment, tools are in procedures are in place to minimise or eliminate the manual handling of freight – eg forklift, pallet jacks, trolleys, tailgate lifters.

Equipment and tools are regularly maintained.

Loads for delivery to customers are configured by your business to make items easily accessible for the driver.

Workers who load/unload are trained to use equipment correctly and handle freight safely.

Workers’ use of correct manual handling techniques is monitored.

Freight is packaged (size, weight, shape) so that safe handling and easy pick-up/delivery is assured. Freight is labelled with dimensions, weight, nature of the goods (fragile, dangerous goods etc).

Falls from heights

Falls from heights

Working at heights is avoided wherever possible by operating suitable lifting equipment at ground level or by working from a solid platform (eg loading dock).

All workers are trained in and use three points of contact when climbing in and out of the cabin, when accessing the body of the truck, tray or trailer, and when using a tailgate lifter.

Securing loads

Securing Loads

Workers are trained and competent to secure loads safely

Loads are secured inside a truck by nets, straps, webbing. Dunnage is used where appropriate.

Non-slip matting, or something similar, is available for the truck floor (where appropriate).

Traffic management – loading/unloading freight

Traffic management – loading/unloading freight

Measures are in place at your site to manage the risk of being struck by trucks, forklifts or other mobile plant.

Site inductions for drivers are offered at loading/unloading sites

Drivers are advised of onsite traffic management arrangements before pick-up/delivery

When loading/unloading by mobile plant, exclusion zones and safety zones are used and clearly marked (see WorkCover’s Safety in the road freight transport industry guide (catalogue no. WC01129) for more information on safety and exclusion zones).

When loading/unloading by mobile plant, an effective communication system between the mobile plant operator and the truck driver is used.

Workers are provided with high-visibility work gear

Mobile plant operators have been assessed as competent and hold the appropriate licence where required



Sun protection is available at loading/unloading sites.

Amenities are available for drivers to support healthy eating, such as lunchrooms and refreshment areas.

Delivery schedules allow for breaks.

Return to work and injury management – for businesses that employ drivers

Return to work and injury management – for businesses that employ drivers

You have a current workers compensation insurance policy that accurately reflects the activities of your business and an effective reporting system for workplace incidents.

You understand the benefits of recovering from injury at work and offer suitable work to injured workers.

You demonstrate a commitment to injured workers by maintaining regular contact during their recovery.

You develop a return to work strategy in consultation with your injured workers, to ensure a safe and durable return to work.

You have a written Return to Work Program that outlines how you will support injured workers to recover at work.

A summary of your Return to Work Program and the If you get injured at work: poster (catalogue no. WC00022.1) (with your insurer contact details) are displayed in your workplace

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