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Hotel inspection

Use this template for a comprehensive inspection in the hotel. This checklist covers all areas of a hotel business.
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Hotel inspection

ENTRANCE/RECEPTION

ENTRANCE

APPEARANCE
ENTRANCE FOYER CLEAN AND TIDY
LIGHTING ALL WORKING AND DUST FREE
ALL SGE HOTEL BROCHURES ON DISPLAY?
RECEPTION DESK CLUTTER FREE AND WELCOMING
FOYER FURNITURE CLEAN AND IN GOOD ORDER?
GUEST INFO CENTRE PRESENT?
FOYER AND RECEPTION INVITING AND SCENTED?
GENERAL MAINTENANCE OF RECEPTION AND FOYER
EXTRA COMMENTS

EXTERNAL

CAR PARK AND EXTERNAL GROUNDS

ENTRANCE CLEAR AND TIDY
SIGNAGE CLEAN AND PRESENTABLE
EXTERNAL LIGHTING ALL WORKING AND EFFECTIVE
EXTERNAL LIGHTING ALL WORKING AND EFFECTIVE
CAR PARK CLEAR AND TIDY
GARDENS WELL KEPT
BUILDING EXTERIOR APPEARANCE
OUTDOOR FURNITURE IN GOOD ORDER
A BOARDS
CAR PARK SURFACE CONDITION (1 being poor 10 being excellent)
EXTRA COMMENTS

PUBLIC AREAS

RESTAURANT

OVERALL IMPRESSION
TIDY/CLUTTER FREE
LIGHTING
WALLS
FLOORS
CEILING
WINDOWS
TABLES SET TO STANDARD
CUTLERY
CROCKERY
MENU PRESENTATION
EXTRA COMMENTS

PUBLIC BAR

OVERALL IMPRESSION
TIDY/CLUTTER FREE
LIGHTING
BEHIND BAR
BAR FRONT AND BAR TOP
FLOORS, WALLS AND CEILING
GLASSWARE CLEAN
FURNITURE
WEIGHTS AND MEASURE SIGNAGE
AGE ID SIGNAGE
PREMISES LICENCE ON DISPLAY
EXTRA COMMENTS

FURTHER PUBLIC AREAS

IS THERE ANOTHER RESTAURANT
RESTAURANT NAME
OVERALL IMPRESSION
TIDY/CLUTTER FREE
LIGHTING
FLOORS, WALLS AND CEILING
TABLES SET TO STANDARD
CUTLERY
CROCKERY
MENU PRESENTATION
EXTRA COMMENTS
IS THERE ANOTHER BAR
BAR NAME
OVERALL IMPRESSION
TIDY/CLUTTER FREE
LIGHTING
FLOORS, WALLS AND CEILING
BEHIND BAR
BAR FRONT AND BAR TOP
GLASSWARE CLEAN
FURNITURE
WEIGHTS AND MEASURE SIGNAGE
AGE ID SIGNAGE
PREMISES LICENCE ON DISPLAY
EXTRA COMMENTS
IS THERE A MEETING ROOM
MEETING ROOM NAME
OVERALL IMPRESSION
TIDY/CLUTTER FREE
LIGHTING
FLOORS, WALLS AND CEILING
BEHIND BAR
BAR FRONT AND BAR TOP
GLASSWARE CLEAN
FURNITURE
WEIGHTS AND MEASURE SIGNAGE
AGE ID SIGNAGE
PREMISES LICENCE ON DISPLAY
FUNCTION ROOMS STORES CLUTTER FREE?
EXTRA COMMENTS

PUBLIC TOILETS

DO TOILETS SMELL FRAGRANT
LIGHTING
WALLS, FLOORS, CEILING
CUBICLES CLEAN AND LOCKS WORK
TOILET PAPER PRESENT
SINKS CLEAN AND TIDY
HAND DRYERS WORKING ORDER
FIXED AUTO SOAP DISPENSERS WITH SOAP IN THEM
MIRRORS IN GOOD ORDER
LADIES AMENITIES AVAILABLE
EXTRA COMMENTS
STANDARD OF TOILETS

GUEST BEDROOMS

GUEST BEDROOM

BEDROOM 1
ROOM NUMBER
ROOM TYPE
PRESENTATION
WALLS/CEILING
LUGGAGE RACK
FIRE INSTRUCTIONS
MEDICAL INSTRUCTIONS
RADIO ALARM CLOCK
IRON / BROARD
DOOR LOCK
MESSAGE PEN AND PAD
MIRROR
TV AND REMOTE (MUST HAVE FREEVIEW)
WASTE BASKET
HAIR DRYER
LIGHTING
HEATING LEVEL
DND NOTICE
GUEST DIRECTORY / INFO
BED PRESENTATION
BED LINEN
CURTAINS AND BLACK OUT
DAY CURTAINS OR BLINDS
WINDOWS
DRAWS AND CASE GOODS
CARPET AND EDGES
DUST
UNDER AND BEHIND BED
BEDROOM FURNITURE
BEHIND FURNITURE

BEVERAGE TRAY

PRESENTATION
KETTLE
KETTLE

WARDROBE

DUST FREE
HANGERS (8)
SPARE PILLOWS (WRAPPED)
LAUNDRY BAG

GUEST EN SUITE

TOWELS
TOWEL RAIL
LIGHTING
GUEST SUPPLIES
TUMBLERS
VENT FAN
TISSUES
TOILET PAPER/SPARE
RUBBER MAT
LOCK
COAT HOOK
PLUGS/CHAIN
FLOOR
WALLS/TILES
GROUT
BATH/WHB
SEALANT
TAPS
WC IN AND OUT
WC SEAT CLEAN/SECURE/BUMPERS
WASTE BASKET
BEDROOM 2
ROOM NUMBER
ROOM TYPE
PRESENTATION
WALLS/CEILING
LUGGAGE RACK
FIRE INSTRUCTIONS
MEDICAL INSTRUCTIONS
RADIO ALARM CLOCK
IRON / BROARD
DOOR LOCK
MESSAGE PEN AND PAD
MIRROR
TV AND REMOTE (MUST HAVE FREEVIEW)
WASTE BASKET
HAIR DRYER
LIGHTING
HEATING LEVEL
DND NOTICE
GUEST DIRECTORY / INFO
BED PRESENTATION
BED LINEN
CURTAINS AND BLACK OUT
DAY CURTAINS OR BLINDS
WINDOWS
DRAWS AND CASE GOODS
CARPET AND EDGES
DUST
UNDER AND BEHIND BED
BEDROOM FURNITURE
BEHIND FURNITURE

BEVERAGE TRAY

PRESENTATION
KETTLE
KETTLE

WARDROBE

DUST FREE
HANGERS (8)
SPARE PILLOWS (WRAPPED)
LAUNDRY BAG

GUEST EN SUITE

TOWELS
TOWEL RAIL
LIGHTING
GUEST SUPPLIES
TUMBLERS
VENT FAN
TISSUES
TOILET PAPER/SPARE
RUBBER MAT
LOCK
COAT HOOK
PLUGS/CHAIN
FLOOR
WALLS/TILES
GROUT
BATH/WHB
SEALANT
TAPS
WC IN AND OUT
WC SEAT CLEAN/SECURE/BUMPERS
WASTE BASKET
BEDROOM 3
ROOM NUMBER
ROOM TYPE
PRESENTATION
WALLS/CEILING
LUGGAGE RACK
FIRE INSTRUCTIONS
MEDICAL INSTRUCTIONS
RADIO ALARM CLOCK
IRON / BROARD
DOOR LOCK
MESSAGE PEN AND PAD
MIRROR
TV AND REMOTE (MUST HAVE FREEVIEW)
WASTE BASKET
HAIR DRYER
LIGHTING
HEATING LEVEL
DND NOTICE
GUEST DIRECTORY / INFO
BED PRESENTATION
BED LINEN
CURTAINS AND BLACK OUT
DAY CURTAINS OR BLINDS
WINDOWS
DRAWS AND CASE GOODS
CARPET AND EDGES
DUST
UNDER AND BEHIND BED
BEDROOM FURNITURE
BEHIND FURNITURE

BEVERAGE TRAY

PRESENTATION
KETTLE
KETTLE

WARDROBE

DUST FREE
HANGERS (8)
SPARE PILLOWS (WRAPPED)
LAUNDRY BAG

GUEST EN SUITE

TOWELS
TOWEL RAIL
LIGHTING
GUEST SUPPLIES
TUMBLERS
VENT FAN
TISSUES
TOILET PAPER/SPARE
RUBBER MAT
LOCK
COAT HOOK
PLUGS/CHAIN
FLOOR
WALLS/TILES
GROUT
BATH/WHB
SEALANT
TAPS
WC IN AND OUT
WC SEAT CLEAN/SECURE/BUMPERS
WASTE BASKET
BEDROOM 4
ROOM NUMBER
ROOM TYPE
PRESENTATION
WALLS/CEILING
LUGGAGE RACK
FIRE INSTRUCTIONS
MEDICAL INSTRUCTIONS
RADIO ALARM CLOCK
IRON / BROARD
DOOR LOCK
MESSAGE PEN AND PAD
MIRROR
TV AND REMOTE (MUST HAVE FREEVIEW)
WASTE BASKET
HAIR DRYER
LIGHTING
HEATING LEVEL
DND NOTICE
GUEST DIRECTORY / INFO
BED PRESENTATION
BED LINEN
CURTAINS AND BLACK OUT
DAY CURTAINS OR BLINDS
WINDOWS
DRAWS AND CASE GOODS
CARPET AND EDGES
DUST
UNDER AND BEHIND BED
BEDROOM FURNITURE
BEHIND FURNITURE

BEVERAGE TRAY

PRESENTATION
KETTLE
KETTLE

WARDROBE

DUST FREE
HANGERS (8)
SPARE PILLOWS (WRAPPED)
LAUNDRY BAG

GUEST EN SUITE

TOWELS
TOWEL RAIL
LIGHTING
GUEST SUPPLIES
TUMBLERS
VENT FAN
TISSUES
TOILET PAPER/SPARE
RUBBER MAT
LOCK
COAT HOOK
PLUGS/CHAIN
FLOOR
WALLS/TILES
GROUT
BATH/WHB
SEALANT
TAPS
WC IN AND OUT
WC SEAT CLEAN/SECURE/BUMPERS
WASTE BASKET
BEDROOM 5
ROOM NUMBER
ROOM TYPE
PRESENTATION
WALLS/CEILING
LUGGAGE RACK
FIRE INSTRUCTIONS
MEDICAL INSTRUCTIONS
RADIO ALARM CLOCK
IRON / BROARD
DOOR LOCK
MESSAGE PEN AND PAD
MIRROR
TV AND REMOTE (MUST HAVE FREEVIEW)
WASTE BASKET
HAIR DRYER
LIGHTING
HEATING LEVEL
DND NOTICE
GUEST DIRECTORY / INFO
BED PRESENTATION
BED LINEN
CURTAINS AND BLACK OUT
DAY CURTAINS OR BLINDS
WINDOWS
DRAWS AND CASE GOODS
CARPET AND EDGES
DUST
UNDER AND BEHIND BED
BEDROOM FURNITURE
BEHIND FURNITURE

BEVERAGE TRAY

PRESENTATION
KETTLE
KETTLE

WARDROBE

DUST FREE
HANGERS (8)
SPARE PILLOWS (WRAPPED)
LAUNDRY BAG

GUEST EN SUITE

TOWELS
TOWEL RAIL
LIGHTING
GUEST SUPPLIES
TUMBLERS
VENT FAN
TISSUES
TOILET PAPER/SPARE
RUBBER MAT
LOCK
COAT HOOK
PLUGS/CHAIN
FLOOR
WALLS/TILES
GROUT
BATH/WHB
SEALANT
TAPS
WC IN AND OUT
WC SEAT CLEAN/SECURE/BUMPERS
WASTE BASKET
EXTRA COMMENTS

KITCHEN

HACCP

HACCP POLICY IN PLACE
HACCP DOCUMENTS UP TOO DATE
MONITORED BY MANAGER
COLD STORAGE TEMPS
HOT HOLDING TEMPS
FOOD TEMPS
FOOD DELIVERY TEMPS
PROBE WIPES OR D10
PROBE TEMP CHECKING RECORDS
CODED CHOPPING BOARDS
FIRST AID
CLEANING SCHEDULE

CLEANLINESS

WALLS
FLOORS
WORK SURFACES
RANGE/EQUIPMENT
CANOPY

FOOD STORAGE

FOOD SEPERATED
COVERED/SEALED CONTAINERS
DATED/LABELED/DOT LABELS
SHELVING CLEAN
WALLS & DOORS
FLOORS
FRIDGE SEALS
STOCK HOLDING
OVERALL CONDITIONS
EXTRA COMMENTS

CERTIFICATIONS

STATUTORY CERTIFICATES

ELECTRICAL CERT (MUST BE NIC OR SELECT APPROVED)
DATE DUE
PAT TEST
DATE DUE
OIL/GAS BOILER CERT
DATE DUE
LPG GAS BOTTLE CER
DATE DUE
GAS APPLIANCE CER (KITCHEN)
DATE DUE
ELECTRIC FRYER CERT
DATE DUE
EMERGENCY LIGHTING CERT
DATE DUE
FIRE ALARM MAINTENANCE CERT
DATE DUE
FIRE EXTINGUSHERS CERT
DATE DUE
DUCT CLEANING CERT
DATE DUE
PEST CONTROL CERT
ROOF MAINTENANCE CERT
DATE DUE
PAPERWORK PRESENTATION AND ACCESS
EXTRA COMMENTS

GUEST RELATIONS

GUEST FEEDBACK

COMMENT CARDS
MEDALLIA
TRIPADVISOR
BOOKING.COM
LATEROOMS
THIRD PARTY SITES
EXTRA COMMENTS

STAFF

STAFF PERFORMANCE

FRONT DESK

WELCOMING/GUEST ACKNOWLEDGED
NAME BADGE
UNIFORMS
TEST CALL RESULTS
STANDING GUEST EYE LEVEL
OVERALL IMPRESSION
EXTRA COMMENTS

BAR AND WAITING

EXTRA COMMENTS
UNIFORMS
UNIFORMS
WELCOMING/GUEST ACKNOWLEDGED
NAME BADGE
UNIFORMS
SERVICE LEVELS
OVERALL IMPRESSION
EXTRA COMMENTS

HOUSEKEEPING

WELCOMING/GUEST ACKNOWLEDGED
NAME BADGE
UNIFORMS
SERVICE LEVELS
OVERALL IMPRESSION
EXTRA COMMENTS

KITCHEN STAFF

UNIFORMS
SERVICE LEVELS
OVERALL IMPRESSION
EXTRA COMMENTS

OTHER STAFF

WELCOMING/GUEST ACKNOWLEDGED
NAME BADGE
UNIFORMS
SERVICE LEVELS
OVERALL IMPRESSION
EXTRA COMMENTS

BACK OFFICE ADMIN

BACK OFFICE ADMIN

ASSOCIATE REPORT
O OF O / UNAVAILABLE ROOMS
MAINTENANCE REPORTS
END OF DAY RECORDS
POS BILL, CHECK FB CONTROL