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Supply Chain Management Audit

The supply chain requires cross-industry cooperation between different units. Proper management of each unit in a supply chain is a critical step in enabling sustainable, continuous and cost-effective production.The process flow in supply chain management audits is a complex structure which should always be checked and adapted. The following tips will support you in the revision phase of your Supply Chain Management strategies.

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Supply Chain Management Audit

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Supply Chain Strategy

Does the business have a written supply chain strategy?

Does the supply chain strategy follow the overall business strategy?

Are there clearly defined team and individual performance objectives?

Have you established KPIs to measure performance

Customer Service

Does your supply chain strategy have goals for customer service improvement?

Does your company use customer-focuesd KPIs?

Have employees been trained to understand the concept of internal & external customers?

Have employees in all supply chain function received customer service-related training?

Do you frequently gather feedback from customers to improve customer service?

Do you seek feedback from customers who switched to competitors?

Supply Chain Network

Have you performed a review of your distribution network design?

Have you ever conducted a distribution network design optimization?

Did the distribution design optimization review occur in the last 5 years?

Are your customers content with product availability and service lead times?

Inbound Logistics Process

Do you inspect items for quality, quantity and condition upon arrival of shipment?

Do you have a booking-in process with time slots allocated to each inbound delivery?

Do your suppliers use advanced shipping notifications?

Inventory Management

Have you conducted a cycle-counting program in all your DCs/warehouses?

Do you include all inventory during counts (even items set aside)?

Is every discrepancy between "counted stock" and "stock on record" investigated?

Do you have a system to categorize your inventory?

Do you collaborate with customers and suppliers to develp inventory strategies?

When items become obsolete, do you quickly sell these items?

Has your company implemented a Sales and Operations Planning (S&OP) process?

Warehouse Layout

Have you optimized the layout of your warehouse?

Do you frequently review your warehouse layouts?

Are your fastest moving SKUs store close to the shipping areas/loading doors in your warehouse?

Does your warehouse have clearly categorized areas for receiving, picking and dispatch?

General Warehouse Management

Do you have a structured system for pick-face replenishment?

Is warehouse health & safety managed with a proactive system (e.g. near-miss reports)?

Do warehouse managers document handovers during shift changes?

Do your warehouses have a housekeeping policy?

Do your warehouses have a warehouse management system?

Does your warehouse management system include hands-free transaction recordings?

Does your warehouse management team use a continuous improvement program?

Are your warehouses managed so that they follow your supply chain strategy?

Warehouse Material Handling Equipment (MHE)

Is your MHE used to the max?

Is your MHE adequately balanced for your operations?

Do you have MHE for the right types and sizes for each activity and environment within your company's warehouse?

Is all MHE maintained according to manufacturers' recommended programs, including preventative maintenance schedules?

Do you enforce a strict policy regarding authorized use of MHE by qualified operatives?

Transportation/Distribution

Did you make a cost-benefit analysis regarding insourcing/outsourcing of transportation?

Did you insource or outsource transporation? (you may select both options)

Do you manage your transport/distribution operation to directly support your company's supply chain strategy?

Supplier Performance/Relationship Management

Did you implement a supplier performance management program?

Are supplier performance KPIs used as aprt of suppler performance management?

Do you focus your supplier performance KPIs on value for your end-customers?

Does your company capture reasoins behind suppliers' missed KPI targets?

Do you use the performance management process to drive forward-looking, added-value opportunities?

Do you hold regular face-to-face meetings between suppliers and key stakeholders from your company?

Do you create an action plan when a need for performance improvement is identified?

Are action plans followed up regularly until objects have been achieved?

Are suppliers chosen on the basis of value offered, rather than lowest price?

Supply Chain Performance

Have you benchmarked supply chain performance against other supply chains with similar characteristics?

Do all of your supply chain-related functions manage employee performance according to an objective

Do your employee performance-measurements align to functional goals that support the supply chain strategy?

Are your company's supply chain KPIs straightforward and easy to understand for employees at all levels?

Is the range of KPIs balanced across a range of criteria, including financial, operational and customer service?

Do your company's functional managers brief their teams face-toface on a daily basis, informing employees of key performance achievements and issues, and capturing qualitative feedback?

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