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Cafe Mystery Shop Report Checklist

A cafe mystery shop report checklist is a useful tool that coffee shop owners can use to help evaluate their customer service and overall experience. The checklist typically includes items such as the atmosphere of the shop, the cleanliness of the coffee shop, the quality of the coffee and other beverages, the friendliness and helpfulness of the staff and the speed of service.

Evaluate The Guest's Experience With a Cafe Mystery Shop Report Checklist

A coffee shop mystery shop report checklist is a tool used by coffee shop owners to assess quality assurance in their coffee shop locations. The report checklist is used to evaluate customer service, product availability, cleanliness, and the overall atmosphere of the coffee shop. The checklist is also used to measure how well the staff interacts with customers, how well they handle customer complaints, and how well they maintain a positive atmosphere. By using the cafe mystery shop report checklist, companies can quickly and easily identify areas of improvement and make changes to ensure customer satisfaction. The report checklist also provides valuable feedback that can be used to improve the overall customer experience of the coffee shop.

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Audit

Schedule

Time of arrival

Time of beverage order

order received

Time of Meal order

order received

Amount of Guests

Total of Bill

Time of leaving

1.0 Exterior appearance

1.1 Did you easily find the café?

1.2 Was the lighting adequate and operational

1.3 Was the exterior clean and inviting?

Score 1 out of 6

2.0 Internal appearance and Ambiance

2.1 Was the store clean and inviting

2.3 Number of customers in the Cafe

2.3 All Lights are in working order and free from dust

2.5 Number of visible staff

2.6 Background music is at an appropriate level

2.7 Positioning of tables is orderly and provides wheel chair access

Score 1 out of 10

3.0 Service

3.1 Where you greeted upon arrival?

3.2 How long before you where acknowledged?

3.3 Did the waiter introduce himself/herself?

3.6 Was your meal order taken soon after you entered?

3.5 Were children offered any form of entertainment?

3.7 Did your waitperson read back your order

3.8 Were you asked if your meals are satisfactory during your meal

Score 1 out of 14

4.0 Beverages

4.3 Did you receive what you ordered?

4.1 Was your coffee free from bitterness or acidity

4.2 Was the coffe rich and flavourful?

4.4 Did your beverage arrive with clean glassware?

4.5 Were you asked for a second drink order before or during your meal

4.6 Did you receive the order in a timely manner

Score 1 out of 12

5.0 Food

5.2 Did you receive the correct order?

5.3 Is the meal reflective of what you ordered off the menu?

5.4 Did you receive your order in a timely manner?

5.5 Did your cutlery arrive clean and prior to your meal?

5.6 Was the meal presented appropriately?

5.7 Did your meal have the correct temperature

5.8 Were your empty plates cleared soon after you finished eating?

5.9 Was dessert offered after your meal?

Score 1 out of 18

6.0 Restrooms

6.1 Restrooms Floors, Walls and Ceiling are clean and in good repair.

6.2 Hand basins are clean and in working order.

6.3 Soap dispensers are clean and stocked.

6.4 Trash cans are lined, cleaned and emptied

6.5 Toilets and urinals are clean and work correctly.

6.6 Area is free from any odors

Score 1 out of 12

7.0 Staff, Appearance, Awareness

7.2 Was the staff dressed appropriately?

7.1 Was the staff friendly?

7.3 Was the staff attentive?

7.4 Was the staff knowledgable about the menu

Score 1 out of 10

Total Score

Further Comments?

Signature

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This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.