Templates
IT incident report template

IT incident report template

Use this IT incident report template to record incidents regarding the server, the server room, and other IT-related occurrences.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
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Learn more
or Download template as PDF
IT incident report template

Use this IT incident report template to record incidents regarding the server, the server room, and other IT-related occurrences.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

When IT systems fail, documentation quality determines how quickly you recover and prevent recurrences. This IT incident report template provides a structured framework for capturing critical incident data—from initial detection through resolution and analysis.

Research shows organizations with standardized incident documentation reduce their mean time to repair (MTTR) by up to 30%. We designed this template with specific sections for technical details, timeline tracking, and root cause analysis to help you transform reactive firefighting into proactive prevention. By documenting each incident consistently, you build an institutional knowledge base that strengthens your entire IT operation.

Related categories

Preview of the template
Audit
Incident Details
What happened?
Date and time of incident:
Was it a targeted incident?
What lead to the the incident?
Was there any harm to property or equipment?
What actions will be taken to exclude future repetitions of the incident?
Management comments:
Sign Off
Name and signature of the supervisor:
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Frequently asked questions

How can I write an effective root cause analysis in my IT incident report?

Focus on identifying the underlying technical or procedural issues rather than assigning blame. Use the “5 Whys” technique to dig beyond surface symptoms. Document contributing factors like configuration changes, resource constraints, or training gaps. A thorough analysis should explain why safeguards failed and provide clear pathways for prevention.

What’s the best way to categorize IT incidents in my reports?

Categorize incidents based on both impact (critical, major, minor) and type (system outage, security breach, performance degradation). This dual classification helps you spot patterns and prioritize improvements. Some organizations add service categories (network, database, application) to further refine their analysis and direct preventive measures to specific teams.

How do I determine the business impact of an IT incident for my report?

Quantify the impact by documenting affected systems, duration of disruption, number of users impacted, and financial consequences. Include both direct costs (lost transactions) and indirect costs (productivity loss, reputation damage). Where possible, gather feedback from business stakeholders to understand real-world effects beyond technical metrics.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.