close
lumiform
Lumiform Mobile audits & inspections
Get App Get App
Overview
Get an overview of the most important features in Lumiform.
Checklist maker
Create custom checklists and use logics to predefine workflows.
Mobile app
Quickly conduct inspections with the easy-to-use inspection app.
Issue resolution
Turn issues into corrective actions by collaborating with team members.
Results, reports & analytics
Share automatically generated reports and get in-depth analytics.
Administration
Easily adapt the Lumiform software to your complex organization structure.
Book a personal demo
Contact sales
By category
ISO Audit Templates Fire Safety Templates Gap Analysis Templates Quality Control & Assurance Templates Condition Report Templates Maintenance Plan Templates Due Diligence Templates View all templates
By industry
Hospitality Management Templates ICT Templates Manufacturing Templates Transport and Logistics Checklists Aviation Checklists Facility Management Templates ISO Certification Templates
Book a personal demo
Contact sales
By app use
Energy Audit App Quality Management System App Commercial cleaning app: simplify scheduling, tracking, and management! Free Daily Forklift Inspection App Vehicle Inspection App Mystery Shopper App View all app uses
By industry
Food & Hospitality Construction Manufacturing Retail Logistic & Transportation Facility Management Pharma & Chemistry View all industries
Book a personal demo
Contact sales
Checklists
5S Checklist Mystery Shopper Checklist BRC Audit Checklist Incoming Goods Inspection Checklist Safety Observation Report Checklist Restaurant Checklists for Standard Operating Procedure Social Worker Home Visit Checklist View all checklists
Guides
What is 5s in your company? Understanding ISO What Is ISO 9001? What is Kanban? What is Poka Yoke? What is the CE Marking? Child Care Observation Guide View all guides
Knowledge hub
Business journal
Best practices and thought leadership articles.
Customer success stories
How businesses are using Lumiform successfully.
Infographics
A combination of data, facts or timelines with graphics for clear, visual hubs of information.
News and Trends
Stay up to date with the latest news, insights and trends.
Videos
How to videos, demos and much more.
 
Help center
Get helpful tips on how to use Lumiform features.
FAQ
Take a look at frequently asked questions.
Lexicon
A glossary of all technical terms.
Book a personal demo
Contact sales

Get valuable store feedback with a mystery shopper survey template

This general mystery shopping questionnaire is used to record the overall impression a mystery shopper has of a company. Document the unbiased observations about the company’s customer service, environment, product quality and general customer experience. This template is used to evaluate the following points:

1. Assess the location and ambience of the company
2. Quality of customer service
3. Service/Product availability and quality

Complete the Mystery Shopping by writing down your recommendations, possible improvements and overall impressions in a Mystery Check List. Take photos for comprehensive reports. You can use this Mystery Shopping checklist as a template for your own form and adapt it to the specific needs of your industry or use case.

Downloaded 1084 times
Audit
General Questions
(Upon arrival) Please indicate whether the following statements are correct:
There is available parking near the building.
I easily located the room/place.
There were visible signs directing to the entrance.
REFERENCE: Visible entrance signs [This is an example of how you can use Lumiform to include best practice reference images in your templates to assist with inspections]
The building was easy to find.
Upon entering, was the reception area welcoming?
Was there a staff person present?
Did the receptionist greet you?
Did the receptionist person:
Ask how he/she could help you?
Make eye contact?
Direct you to the place you needed to go?
Is the receptionist friendly?
Was there a resource member of the staff present?
Was the resource staff member wearing a name tag?
Did the resource staff member ask you to complete a sign-in sheet?
Are you satisfied with the waiting time at reception?
Please indicate whether the following statements are true about your interaction with the resource staff member:
He/she gave an overview of available services?
He/she asked if I had any questions?
Rate the Staff Member/s
Please rate the resource staff member on the following criteria:
Friendliness
Availability
Courteousness
Helpfulness
Attentiveness
Professional appearance
Professional behavior
Level of knowledge
How well did he/she make me feel comfortable?
How well he/she explained things in a comprehensible manner?
How well he/she treated me with respect?
How well was the question was answered?
Services
After spending time in the store/shop and using the services, please indicate how satisfied you were with the following aspects:
How was the service?
How long was the waiting time before you received the service?
Staff's knowledge about services
Staff's knowledge about pricing
Environment
Please rate the shop on the following:
Welcoming environment
Visual appeal
How well it was organized
Overall Impression
What was your overall impression?
What was done well or impressed you?
What could be improved?
Any other comments?
Completion
Name and Signature of Respondent
Share this template:

This post is also available in: Deutsch Español

Related Categories:

Related Checklists:

Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.

Other Templates: