Mystery shopping app for comparable store performance

An operations manager visits a store, collects data through a Lumiform form on mobile, and the completed inspection automatically generates a structured report tied to that specific visit. The form can include photos, text inputs, scored questions, and follow-up actions. Every report is stored, filterable, and accessible from the desktop. The result is a clean, consistent visit record regardless of how the manager gathered the information on the ground.

Lumiform supports separate user accounts with controlled access. Each contract partner can be given login credentials that surface only their relevant stores and historical audit data. Completed forms and reports are stored and filterable, so a partner logging in can review past visits store by store. The platform is centralized and managed by your operations team, giving you control over what each partner sees without exposing other clients’ data.

The Analytics section lets you filter inspection results by location, user, group, and other criteria. You can compare average scores and performance across stores on specific audit dimensions, identify where issues are concentrated, and track changes over time. This directly addresses the need to understand what is going wrong and where, and to see the difference between one store and another on a particular audit.

Lumiform’s standard integrations push data to cloud storage platforms including Google Drive, SharePoint, OneDrive, Box, and Dropbox, and to databases including PostgreSQL, MySQL, and MS SQL. Pushing data directly to a customer’s internal server is not listed as a standard integration. Whether a custom API connection can achieve this depends on the customer’s server setup. This requires a direct technical conversation with Lumiform’s team before it can be confirmed as part of your client offer.

In Lumiform, required questions are flagged to ensure completion before a form is submitted. The intent is that inspectors can navigate between pages freely during a check without being blocked mid-inspection. The reminder surfaces at the point of submission, prompting the user to complete any unanswered required fields before the report is finalized. This matches the workflow where an inspector needs to move between sections during a visit and only confirm completeness at the end.

Lumiform’s template builder lets you configure how answer options appear in a form. Vertical list display for multiple-choice questions is supported, so options appear clearly one below the other rather than clustered side by side. This directly addresses the problem of answer options appearing in a confusing layout that makes it easy to miss a selection. When building your templates, you control the answer layout to ensure the form is clean and usable for everyone completing audits in the field.

Based on current product documentation, filling out a Lumiform form requires a user account. There is no documented feature for sending a form link to an external person, such as a customer or supplier, to complete without logging in. If your use case requires external form completion without account creation, confirm directly with Lumiform’s team whether this is supported or planned. Do not assume this capability exists based on the current help documentation available.

Lumiform is a cloud-based platform with a mobile app and desktop interface. Setup involves creating templates, adding users, and configuring groups and roles. The platform does not require IT infrastructure changes or complex technical integration for a standard rollout. The coordination effort depends on your internal approval processes, not on Lumiform’s complexity. For teams running lean, Lumiform’s customer success team supports onboarding. The tool itself is not the bottleneck. Internal committee sign-off and resource allocation are the actual coordination challenges.

Yes. In Lumiform, each login requires a user account, and each account counts toward your plan’s user total. A Country Manager or CEO who logs in only occasionally to review dashboards and audit results still occupies a user seat. There is no read-only or viewer tier documented in the current pricing structure. If occasional oversight access for senior stakeholders is a requirement, confirm with Lumiform’s sales team whether a lower-cost access option exists for non-operational users.