Restaurant Mystery Shopper Checklist Template

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Restaurant Mystery Shopper Checklist Template

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Audit

Atmosphere

Was the parking lot free from dirt and trash?

Yes No N/A

Were the entrance doors clean?

Yes No N/A

Was the lobby and waiting area organized and clean?

Yes No N/A

Were bathrooms clean and equipped with paper towels, soaps and disinfectants?

Yes No N/A

Was the dining room floor free from spillage or any dirt?

Yes No N/A

Was the general ambiance relaxing and comfortable?

Yes No N/A

Was the background music at an acceptable level?

Yes No N/A

Were tables and chairs organized and free from any damage?

Yes No N/A

Were high chairs available and damage-free for young guests?

Yes No N/A

Was the ventilation system adequate?

Yes No N/A

Food Service and Accommodation

Did the staff greet you upon arrival?

Yes No N/A

Was it in a friendly manner?

Yes No N/A

Did the server introduce himself/herself to you?

Yes No N/A

Was the menu in good condition?

Yes No N/A

Was the server accommodating?

Yes No N/A

Did the server have knowledge about the menu?

Yes No N/A

Did the server offer you bestsellers or appetizers?

Yes No N/A

Were your beverages delivered within 4 minutes?

Yes No N/A

Did you receive the correct order and on time?

Yes No N/A

Was the food visually appealing?

Yes No N/A

Does it have the right temperature?

Yes No N/A

Did the server remove empty plates or glasses right away?

Yes No N/A

Did the server refill your glass of water automatically?

Yes No N/A

Did the server offer any desserts?

Yes No N/A

Was the server professional?

Yes No N/A

Restaurant Staff

Did all staff wear clean aprons and unwrinkled uniforms?

Yes No N/A

Did they follow proper hygiene practices?

Yes No N/A

Were they professional and welcoming?

Yes No N/A

Did employees show teamwork?

Yes No N/A

Were all tables cleaned and sanitized after guests left the restaurant?

Yes No N/A

Management

Did you meet the manager?

Yes No N/A

Did he visit your table?

Yes No N/A

Did the manager provide directions to the crew?

Yes No N/A

Was he accommodating and professional?

Yes No N/A

Overall Visit

Overall rating?

Excellent Satisfied Not-Satisfied

Completion

Recommendations

Inspector's Name and Signature

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Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.