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Restaurant Mystery Shopper Checklist Template

This Mystery Check questionnaire for restaurants is used to assess whether 1) the atmosphere, 2) the catering and accommodation, 3) the restaurant staff and 4) the management comply with best practices and standards. Use Lumiform to provide a general assessment of your visit and recommendations. Offer guests a high level of service.

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Restaurant Mystery Shopper Checklist Template

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Audit

Atmosphere

Was the parking lot free from dirt and trash?

Were the entrance doors clean?

Was the lobby and waiting area organized and clean?

Were bathrooms clean and equipped with paper towels, soaps and disinfectants?

Was the dining room floor free from spillage or any dirt?

Was the general ambiance relaxing and comfortable?

Was the background music at an acceptable level?

Were tables and chairs organized and free from any damage?

Were high chairs available and damage-free for young guests?

Was the ventilation system adequate?

Food Service and Accommodation

Did the staff greet you upon arrival?

Was it in a friendly manner?

Did the server introduce himself/herself to you?

Was the menu in good condition?

Was the server accommodating?

Did the server have knowledge about the menu?

Did the server offer you bestsellers or appetizers?

Were your beverages delivered within 4 minutes?

Did you receive the correct order and on time?

Was the food visually appealing?

Does it have the right temperature?

Did the server remove empty plates or glasses right away?

Did the server refill your glass of water automatically?

Did the server offer any desserts?

Was the server professional?

Restaurant Staff

Did all staff wear clean aprons and unwrinkled uniforms?

Did they follow proper hygiene practices?

Were they professional and welcoming?

Did employees show teamwork?

Were all tables cleaned and sanitized after guests left the restaurant?

Management

Did you meet the manager?

Did he visit your table?

Did the manager provide directions to the crew?

Was he accommodating and professional?

Overall Visit

Overall rating?

Completion

Recommendations

Inspector's Name and Signature

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