Get the information from a Mytsery Shopping questionnaire discretely via your mobile device.
This general mystery shopping questionnaire is used to assess customer service.
Download templateThis comprehensive mystery checklist for hotels consists of 8 parts and serves as a guide for the complete inspection of a hotel.
Download templateUse this mystery shopping questionnaire to check whether retail employees are complying with company standards
Download templateThis Restaurant Mystery Shopper Template is used to comply with best practices and standards.
Download templateThis simple mystery check questionnaire for cafés focuses on the overall experience of a guest.
Download templateCompanies can test their products and services or do their own market researches with the help of mystery shoppers. To give the mystery shoppers an easy way to assess the product, surveys or checklists can be used.
The checklists can contain mystery shopper questions of all kinds. You can use them for your product, restaurant, hotel or store, but also to evaluate your cleanliness, kindness of staff, overall impression or anything else regarding the customer and his/her opinion about your company and its products/services. That can help you to improve your company and also to comply with regulations.
1. What Should Be Included in a Mystery Shopper Form?
2. Advantages of a Digital Mystery Shopping Questionnaire
Firstly, be aware that the questions should depend on the branche and the product. Genrerally, you should always ask about the overall experience and you should also ask, if the mystery shopper has any improvement-suggestions. In the following we summarized some of the topics you should cover depending on what you want to evaluate:
Ask questions about the following:
Ask questions about the following:
Ask questions about the following:
With Lumiform's mobile app you can easily perform any kind of Mystery Shopper checklist using a tablet or smartphone - online or offline. With the desktop software you can create questionnaires and evaluate the data collected in the field.
With Lumiform you can easily conduct surveys, send them to your Mystery Shoppers and evaluate the results. Easy communication with all team members and third parties allows you to improve internal processes and resolve incidents up to four times faster.
Lumiform is a great way to make your mystery shopping surveys more convenient! Lumiform's digitalised Mystery Shopping checklists offer you the following advantages: