What makes a successful customer service survey template?

A customer survey (or customer satisfaction survey template) is a substantial tool to measure interaction between a customer and services offered at your company. Especially industries such as, retail, food, and hospitality profit from gaining insight of the customer satisfaction to identify necessary corrective action and improve the overall customer experience.

This article deals with:

1. 4 possible templates of customer satisfaction surveys

2. How could customer service survey checklists be helpful?

2. A mobile app for a customer satisfaction survey

4 possible templates of customer satisfaction surveys

It is true that customer satisfaction surveys are a perfect way to understand how happy your customers are with your product or service. Some types of customer satisfaction checklists include:

• a simple question with a binary response (e.g., yes/no, happy face/sad face)
• the scores are usually high (in the 98%+ range)

• rating on a scale of 0-10
• then comparing the percentage of detractors (0-6 answers) to that of promoters (9-10 answers) to see where the company stands

• measuring the effort it takes for customers to either use a product or eliminate a problem through customer support
• customers are usually given a 5-point scale with variants such as ‘very difficult’, ‘somewhat difficult’, ‘about as easy as I expected’, ‘somewhat easy’, ‘very easy'.

• sent out at key moments in the customer journey to understand the user experience
• can be time-based or experience-based

Your Digital Tool for a successful customer survey

With Lumiform's mobile app, you can easily conduct any kind of quality and safety inspection via tablet or smartphone - online or offline. With the desktop software, you can create checklists and evaluate the data collected in the field. This significantly reduces the risk of quality loss, accidents at work, documentation errors and damage to reputation.

Benefits:

• Generate real-time data about your processes. This makes quality and safety measurable for the first time and you can use the data to continuously improve processes.


• Get a general overview of everything that happens in the field.


• Reports are generated completely automatically, which saves you the need to do all the manual follow-up work.


• Increase the efficiency of your internal processes: Solve incidents up to 4x faster than before through more efficient communication within the team, with third parties and with management and faster reporting of incidents.


• Save time with easier analysis of all data and faster identification of areas that need your attention.


• Continuous improvement of quality and safety: With the flexible checklist construction kit, you can continuously optimize internal checks and processes. The Lumiform guides the examiner through the exam, no training is required.


• Very easy to use with no margin for error for employees. The app offers less complexity in documenting or filling out checklists than complicated paper or Excel lists.


• Examinations are completed approximately 30%-50% faster, depending on the application.