Free Customer Service Satisfaction Survey Template PDF

Customer service satisfaction survey template

About the Customer service satisfaction survey template

Our customer service satisfaction survey template supports you in capturing and measuring client feedback systematically on your support teams’ performance across all touchpoints. With customizable questions tailored to service delivery, you can pinpoint gaps in response time, professionalism, and issue resolution. A study by Bain & Company found that 80% of businesses believe they provide excellent service, yet only 8% of customers actuaally agree, highlighting the critical need for real, actionable feedback.

Unlike broader customer satisfaction templates, this resource zeroes in on service-specific metrics—such as first contact resolution and escalation handling—making it ideal for operations managers and quality leads. If you need to assess satisfaction for other business areas, check out our service quality customer satisfaction survey template or ISO 9001 customer satisfaction survey template as well.

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Preview of the template

Audit

CUSTOMER SATISFACTION SURVEY

Overall, how happy or dissatisfied were you with your last service experience?

How responsive hast the staff been to your questions or concerns about our supplies and services?

How would you rate the employees on each of the following attributes?

Quality of service reporting:

Shown safety mindset:

Worth the money:

Cost and availability of spare pieces:

Timeliness of work completed:

Communication:

Quality of work:

What could we do better?

Do you have any further comments, questions or concerns? Explain them here:

COMPLETION

Name and signature of customer (optional)

Frequently asked questions

What are some good ways to distribute a customer service satisfaction survey?

The best way to distribute a customer service satisfaction survey is to send it promptly after a service interaction, using digital channels like email or SMS. Adding surveys to existing workflows with QR codes or automated triggers ensures higher response rates and more accurate, timely feedback.

How can you increase response rates for customer service satisfaction surveys?

Increase response rates by keeping surveys short, personalizing invitations, and clearly explaining the value of feedback. You can also offer incentives, follow up with reminders, and ensure anonymity to encourage more honest and frequent participation from your customers.

What are common challenges in collecting customer service feedback?

Common challenges include low response rates, biased or incomplete feedback, and difficulty analyzing qualitative data. Addressing these needs clear communication, user-friendly survey design, and tools that help you compile and interpret results efficiently for actionable insights.

How do you make sure customer service survey data is reliable and actionable?

To ensure reliability, use clear, unbiased questions and consistent rating scales. Regularly review and update your survey to reflect changing business needs. Analyze data promptly as well and share findings with relevant teams to drive real improvements based on the feedback you receive.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.