Templates
Service quality customer satisfaction survey template

Service quality customer satisfaction survey template

Capture and analyze customer feedback on service delivery across teams and locations.

Use this template
or download pdf
Service quality customer satisfaction survey template

Capture and analyze customer feedback on service delivery across teams and locations.

Use this template
or download pdf

This template provides a robust, ready-to-use framework for capturing and assessing customer perceptions of your service quality. You can collect ratings, detailed feedback, and actionable insights on service speed, professionalism, and problem resolution, then benchmark performance.

Ambiguity in feedback processes is a common challenge. According to the Harvard Business Review, even though 80% of companies believe their customer service is superior, only 8% of their customers actually think so. For getting other types of feedback, we also have a general customer satisfaction s well as industry-specific templates for cleaning, restaurant, or construction projects.

Related categories

Preview of the template
Survey
Survey
Was the shop's appearance good?
Was the service or product you needed available?
Was your request addressed appropriately?
Did the cashier assist you in a timely method?
Was the personell friendly and accommodate?
Do you think the price of the product was reasonable?
Overall, are you happy with your visit?
Comments and Suggestions
Share with us a few ideas on how the product/shop could do better.
Completion
Customer's name and signature (Optional):
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Frequently asked questions

When is the best time to send a service quality customer satisfaction survey?

Send the survey shortly after the service interaction concludes, ideally within 24 to 48 hours. This timing captures the customer’s fresh impressions and increases response rates, allowing you to act on feedback before issues escalate.

How can you increase response rates for service quality customer satisfaction surveys?

Keep the survey short and focused, communicate its importance, and assure customers their feedback will be used for improvement. Personalize your outreach and consider offering a small incentive. Making the process easy, such as using mobile-friendly formats, also helps boost participation.

What are the key metrics to track from service quality customer satisfaction surveys?

Focus on metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and first-contact resolution rate. These indicators give you a clear view of overall satisfaction and highlight areas where service improvements will have the biggest impact.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.