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Mystery Shopping App

Enhance your service quality with a mystery shopping app by simplifying the process. Use our software to gather valuable data.
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Key Benefits

The mystery shopper app from Lumiform allows mystery shoppers to take notes and photos for their report immediately. By conducting standardised mystery shopping, you maintain control over the process and ensure that everything goes the way you want it. When mystery shopping is overdue, you will be notified via the app.

The Lumiform system automatically generates a professional mystery shopping report as soon as the test purchase is completed. The report can be fully customised to your individual needs and includes all results, images, negative answers and reported problems. Save time by immediately sending the report from the app to all responsible persons.

With Lumiform's flexible form building kit, you can adapt all templates to changing mystery shopping criteria at any time. This way, you stay flexible and easily set new standards. Furthermore, the app allows you always to collect up-to-date data for your analyses.

Key Features
1. Set up forms in a snap

Select from over 12,000 ready-made inspection templates or create powerful custom forms in a flash.

Conduct inspections efficiently via the intuitive Lumiform inspection app. From wherever you are, online or offline.

Share observations and assign corrective actions directly to colleagues and track the entire troubleshooting process.

Share your automatically generated inspection reports directly with all stakeholders while thoroughly analyzing all data.

Work collaboratively on actions while logging operations.

Schedule and assign inspections so that they get conducted reliably in time.

Push notifications, emails or SMS remind your team of inspections that need to be done.

Add text comments and photos during an inspection.

Use logics to guide your team through each inspection in a standardized way.

Customize your reports so they fit your needs exactly.

Trigger and assign actions automatically based on an inspector’s answer.

Involve external partners in action resolution at no extra cost.

Connect Lumiform via API to your existing systems.

Use a mystery shopping app for your surveys

A mystery shopping app is a digital tool used by mystery shoppers to observe and collect information discreetly. This app solution is used by various industries such as retail, hotels and restaurants to test the quality of services.

For this purpose, previously trained persons act as customers. They record their observations and assessments during mystery shopping in the app. In this way, process gaps and opportunities for improvement are identified and compliance with regulations is evaluated.

Advantages of a Mystery Shopping App

Secret is the keyword for Mystery Shopping. The employees in the shop, restaurant or something like this should never know that the customer is a mystery shopper. This is easier to achieve with mystery shopping software.

1. Note impressions and observations immediately

Originally, a questionnaire was filled out by the respective mystery shopper only after his test visit. A procedure which can lead to loss of information. With the mystery shopper app on the smartphone, the test shopper can immediately note down first impressions and evaluations without being noticed. This way, companies receive more usable information.

2. Reworking no longer necessary

A digital solution has the advantage that the collected information has to be transferred to an excel sheet after the test is finished; for example, the notes from the paper. The evaluations of the service are immediately available with an app and can be viewed by all participants.

3. Exchange information immediately

The mystery shopper app is designed in such a way that after the test is completed, a report is automatically generated for the client from the digital questionnaire. In this report, all information about the mystery shopping application is prepared in a comprehensible way. This report can be shared immediately with the person responsible and the client.

Better monitor service quality with mystery shopping app

A mystery shopping app offers the possibility to carry out digital analyses immediately. The results of all test purchases are clearly displayed in the analysis dashboard. This gives those responsible full transparency of all processes on site.

All collected data can be filtered according to various aspects such as location, mystery shopper, test type and so on. This makes it easier to identify the areas that need attention and to continuously improve the quality process. The analysis function also makes it possible to track the effect and success of measures. In this way, services can be continuously optimised.

Functions of the Mystery Shopping App from Lumiform

Individual digital forms

The flexible form construction kit makes it possible to create new individual checklists at any time and to adapt them again and again.

First class customer service

Lumiform’s excellent 24/5 support will reliably answer all your questions about the app when you need assistance using the tool.

Scheduling and notifications

The Lumiform Mystery Shopper App ensures that the schedule is kept. All employees receive notifications about the procedure and due dates. Managers automatically receive notifications when assignments are overdue and problems have occurred.

Time-defined work steps

Keep an eye on your schedule and use the information to identify opportunities to increase your efficiency.

Faster identification and resolution of problems

The data you collect from inspections is collected under the Analysis Tab. Here you can access all data and view your performance reports broken down by time, location and department. This helps you quickly identify causes and problems so you can fix them as quickly as possible.

Track inspections in facilities over time

Monitor your team’s inspection performance and identify opportunities to improve the process and efficiency of your operations.

Integrations

Connect Lumiform’s mystery shopper software to enterprise software systems.

Time-defined targets

Keep an eye on what’s happening and identify insights from the information gained to increase your efficiency.

FAQ

What is a mystery shopper?

A mystery shopper is an individual hired to pose as a regular customer in retail stores, restaurants, or other businesses to evaluate the quality of customer service, product availability, and overall customer experience without the staff’s knowledge.

What is a mystery shopping app?

A mystery shopping app is a mobile application used by mystery shoppers to receive assignments, guide their shopping experience, submit evaluations, and sometimes capture evidence like photos or receipts directly from their smartphones.

Why use a mystery shopping software?

Using mystery shopping software streamlines the process of organizing, executing, and analyzing mystery shopping campaigns. It offers your business real-time insights into customer service, compliance with standards, and operational efficiency, enhancing decision-making and customer satisfaction.

Pages you might be interested in

Learn how you perform inspections and audits with checklists efficiently.

All you need to know about inspections and audits.

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