Designed for getting honest feedback, our Secret Shopper Restaurant Checklist evaluates touchpoints of the guest experience. This specialized template focuses on critical moments that influence customer satisfaction, including greeting warmth, server attentiveness, and food quality consistency. When mystery diners use this checklist, they capture specific details that regular customer surveys often miss.
A Deloitte survey revealed that 52% of restaurant guests most value receiving timely information that helps them make decisions, as well as warm, hospitable service. By using this practical evaluation tool, you can pinpoint areas for improvement while recognizing the service elements your team does well.