Retail Store Mystery Shopper Checklist
This template assesses the behavior and attitude of employees when advising a customer. Use Lumiform to conduct your audits and create a comprehensive report on how to improve the quality of service and advice in your stores.
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Cut inspection time by 50% Uncover more issues and solve them 4x faster Select from over 4000 expert-proofed templates Retail Store Mystery Shopper Checklist (page name not set) Audit Cleanliness and Appearance Is the parking lot clean and free of waste? Yes No Is the entrance of the store clean and well maintained? Yes No Is the signage in the store worn or damaged? Yes No Is the store clean, neat and well maintained (no dirty floors, unattended spills, etc.)? Yes No Is the restroom clean, well-stocked, and well-maintained (toilet paper/paper towels available, toilets/taps operational, etc.)? Yes No Are the aisles free of clutter and obstructions? Yes No Employee Behaviors Have you been approached by an employee within 30 seconds of entering the store? Yes No Did the employee smile at you? Yes No Did the employee ask what you were looking for? Yes No Did the employee offer to help you? Yes No Did the employee offer you an additional item? Yes No Did the employee give you his/her undivided attention? Yes No Are all employees/team members polite? Yes No Did the associates/team members provide above-and-beyond service? Yes No Did any OTHER (not previously evaluated) team members you encountered or passed in the store smile and greet you? (During your shopping, you may find employees in the store performing various tasks). Yes No Did the employee say a pleasant closing phrase (such as "Have a nice day," "Thank you for shopping," "Thank you," etc.)? Yes No Did the cashier greet you when you reached the counter? Yes No Did the cashier ask if you found everything? Yes No Did the cashier mention the loyalty/rewards program by name during the transaction? Yes No If you do not use the loyalty program, did the cashier ask you if you would like to become a member? Yes No Did the cashier refer to the customer/guest satisfaction survey at the end of the transaction? Yes No Did the cashier thank you at the end of the transaction? Yes No The process until Purchase Was every item you wanted to buy available? Yes No Did perishable items (salads, sandwiches, etc.) seem fresh? Yes No Were all items that were checked for freshness still shelf stable? Yes No Were there fewer than three customers in line? Yes No Completion Signature of the mystery shopper This template is also available in:
Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.