Simple retail shop management software for your store
Retail store owners hoping to run a successful shop need to think hard about their retail management strategy. From inventory management to customer service to employee care, there are many factors contributing to a successful retail experience. While you can (and should) delegate these different areas of your retail business to different people or departments, managing them manually can still be a lot of work.
Retail shop management software makes your job much easier by giving you digital, mobile, and in some cases automated ways to carry out your retail management strategy. Use a retail management app to oversee, audit, and refine your processes.
Retail shop management software has several uses for any retail business, including:
Customer feedback
Customers are the heart of your retail management strategy, since without customers, you have no business. That makes it vital to know what impressions customers have of your store, so that you’ll know how to improve.
Our retail shop management app makes it easy for you to solicit this feedback by using customer satisfaction surveys. Simply download the form and then your customers can complete the survey from anywhere using the Lumiform app. These surveys cover everything from how easy your store was to navigate to how helpful your staff were.
Another way to assess your customer service is with regular employee reviews. These performance assessments can help you optimize your customer service by tracking how regularly and how successfully employees assist customers, whether employees know where to find things in your store, and how employee behavior reflects your business policies.
Inventory management
Knowing what you have in stock at all times and taking care not to run out of desirable products go a long way towards producing happy customers. It’s also important to know if there are issues with anything you sell. Inventory management checklists help you make sure there are no defective products on your shelves, and keeps you informed of how much stock you have.
Using retail shop management software to manage your inventory helps you plan and coordinate restocking, avoid running low on goods, and address any defect in a product before a customer goes home with it. Inventory management works best in conjunction with sales data, so that you can make informed decisions about how much of a given item you need on hand.
In-depth analytics
Every piece of data you gather with our retail app will be automatically converted into visual analytics, which you can download as PDF files and view whenever you like. These reports give you an overview of employee performance, customer satisfaction, sales numbers, and anything else you’ve evaluated with a Lumiform checklist.
You can choose how frequently to receive these analyses, which types of data you want to measure, and the format of that data. Having access to analytics across longer time periods helps you understand which of your policies work well and what effect any changes are having.
Better store organization
A clean, intuitively organized retail store makes the customer’s job more pleasant and encourages them to come back. Our retail shop management app helps you establish a regular store cleaning process that covers presentation and inventory arrangement. Like with every checklist, you can customize the template to reflect the specifics of your business.
Customer feedback and mystery shopper responses can prove incredibly useful when designing a store layout. Figuring out what appears most natural to customers means you can further tailor your retail shop experience to your market.
Faster problem-solving
When you use our retail shop management software, any issues identified in the course of inspections are automatically flagged, according to the parameters defined in the checklist. That means you’ll be notified in real-time when issues occur, instead of taken by surprise.
The sooner you are made aware of a problem, the sooner you can take steps to fix it. Instant access to critical store information means a more flexible and dynamic retail management strategy. And, once the corrective measures are in place, you can see whether your issue has been resolved by checking the analytics.
Everyone from employees to retail managers benefits from adopting retail shop management software. It improves performance, customer satisfaction, strategic decision-making, and overall process optimization.