Customer satisfaction survey template

Key elements of a customer satisfaction survey template

• Overall Satisfaction: This section gauges the general satisfaction level of your customers. By asking, “How would you rate your overall satisfaction with our service?” you can get a quick snapshot of customer sentiment.
• Service Quality: Here, you assess the quality of service provided. Questions like “How would you rate the quality of service provided?” and “How responsive were we in addressing your needs?” let you understand how well your team is performing.
• Product Quality: This part focuses on your products. You can ask questions like “How would you rate the quality of our products?” and “How satisfied are you with the value for money of our products?” to hone in on areas for improvement.
• Feedback: You’ll gather more specific insights in this section. By asking “What do you like most about our service?” and “What could we improve?”, you can collect actionable feedback to enhance your offerings.

How to use the customer satisfaction survey template

1. Set up the template in the app. Begin by opening the template in the Lumiform app. Customize the sections based on your needs, such as adding or editing questions. For example, you might want to focus on a specific aspect, such as product features or your website’s user experience.
2. Assign roles and responsibilities. Assign the survey to team members who are responsible for collecting customer feedback. Use Lumiform’s role assignment feature to make sure each team member is informed about their tasks. Clearly define who will distribute the survey, who will collect the responses, and who will analyze the data.
3. Conduct the survey. Send the survey to your customers through several channels, such as email, in-app notifications, or QR codes. Explain to your customers why their feedback is valuable and how it will be used to improve their experience. The more customers respond, the easier it is to come up with accurate insights about customer satisfaction.
4. Collect and analyze data. As responses come in, use Lumiform’s data collection and analysis tools to review the feedback. Look for common themes in the responses so you can identify how to improve your services and products.
5. Take action based on the data. After doing the analysis, create action tasks to address any issues or areas for improvement. Assign these tasks to relevant team members and track their progress. This way, feedback leads to tangible improvements in your business operations.

Elevate your customer feedback process with Lumiform’s template