Templates
Construction customer satisfaction survey template

Construction customer satisfaction survey template

Evaluate client satisfaction in construction projects to reduce rework and delays.

Use this template
or download pdf
Construction customer satisfaction survey template

Evaluate client satisfaction in construction projects to reduce rework and delays.

Use this template
or download pdf

Gather client feedback, improve project outcomes, and strengthen relationships with this construction customer satisfaction survey template. By focusing on key areas like project quality, communication, and timelines, it enables you to address client concerns and exceed expectations. PlanGrid and FMI reported that miscommunication and inaccurate project data contribute to nearly half (48%) of all rework on construction sites.

Collecting actionable insights is essential for streamlining processes and reducing costly inefficiencies. For broader feedback needs, explore our ISO 9001 Customer Satisfaction Survey Template or our Service Quality Customer Satisfaction Survey Template to maintain high standards across all of your operations.

Related categories

Preview of the template
Page 1
Project Details
Project Name
Project Location
Project Type
Project Timeline
Customer Satisfaction
Overall satisfaction with the project
Satisfaction with communication from the construction team
Satisfaction with the quality of work
Satisfaction with the project timeline
Feedback
What did the construction team do well?
What could the construction team improve on?
Would you recommend this construction company to others?

Frequently asked questions

What are the most common causes of dissatisfaction in construction projects?

Clients often experience dissatisfaction due to delays, cost overruns, poor communication, and unmet quality expectations. Misaligned goals or lack of transparency during the project can also lead to frustration. Proactively addressing these issues through open communication and feedback leads to smoother project execution and happier clients.

Why do construction projects often face delays and cost overruns?

Delays and cost overruns are often because of poor planning, miscommunication, and sudden challenges like material shortages or weather conditions. Gather client feedback throughout the project to address issues proactively. This ensures alignment and reduces risks that lead to these common problems.

How can construction companies ensure clients feel heard during a project?

Clients feel heard when there’s open communication, regular updates, and opportunities to provide feedback. Scheduling check-ins and using tools like satisfaction surveys allow clients to voice concerns early. Their input can then shape project outcomes, and you’ll build trust throughout the process.

What are the most effective ways to collect feedback from construction clients?

The most effective methods include structured surveys, post-project reviews, and regular progress meetings. Lumiform makes it convenient to create and distribute surveys. This leds to consistent feedback collection and actionable insights for improving client satisfaction.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.