Templates
ISO 9001 customer satisfaction survey template

ISO 9001 customer satisfaction survey template

Streamline ISO 9001 compliance with a survey template to track and improve customer satisfaction and enhance quality management processes.

Use this template
or download pdf
ISO 9001 customer satisfaction survey template

Streamline ISO 9001 compliance with a survey template to track and improve customer satisfaction and enhance quality management processes.

Use this template
or download pdf

About the ISO 9001 customer satisfaction survey template

The ISO 9001 customer satisfaction survey template aids you in meeting the rigorous requirements of the ISO 9001:2015 standard by simplifying how you gather and analyze customer feedback. Tailored for quality managers and compliance teams, this template allows you to effectively track satisfaction levels, identify improvement opportunities, and stay audit-ready.

The American Society for Quality estimates that poor quality management can cost businesses as much as 15% to 20% of their sales revenue. Tools like this template are invaluable for reducing inefficiencies and improving customer outcomes. Unlike generic surveys, this template is ISO-focused, with carefully crafted questions aligned to quality management principles. To address more specific challenges, you can also try our Customer Service Satisfaction Survey Template or Service Quality Customer Satisfaction Survey Template.

Related categories

Preview of the template
Page 1
General Information
Customer Name
Company
Date
Product and Service Evaluation
How satisfied are you with the quality of our products?
How satisfied are you with the timeliness of our delivery?
How would you rate our customer service?
How likely are you to recommend our company to others?
Improvement Opportunities
What do you like most about our products and services?
What areas do you think we could improve?
Do you have any other feedback or suggestions?

Frequently asked questions

How does ISO 9001 define customer satisfaction?

ISO 9001 defines customer satisfaction as the customer’s perception of how well their requirements have been met. It goes beyond basic satisfaction, focusing on whether products or services consistently fulfill expectations, which is a key indicator of quality management effectiveness.

What challenges do businesses face when monitoring customer satisfaction for ISO 9001?

Common challenges include inconsistent data collection, lack of standardized survey tools, and difficulty analyzing feedback effectively. These issues can lead to missed opportunities for improvement and non-conformance during audits. Using an organized, ISO-compliant survey template simplifies the process and encourages reliable results.

What are the consequences of neglecting customer satisfaction in ISO 9001 systems?

Neglecting customer satisfaction can lead to non-conformance during audits, loss of certification, and decreased customer loyalty. It also increases the risk of negative feedback spreading, which can harm your reputation and revenue. Regular satisfaction monitoring can mitigate these risks and support continuous improvement.

Which industries benefit most from ISO 9001 customer satisfaction surveys?

Industries like manufacturing, logistics, healthcare, and construction benefit significantly from ISO 9001 customer satisfaction surveys. These sectors rely on consistent quality and customer trust, making satisfaction monitoring essential for maintaining compliance and improving competitive advantage.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.