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ISO 9001 customer satisfaction survey template

ISO 9001 customer satisfaction survey template

A comprehensive survey to assess customer satisfaction for your products and services, in line with ISO 9001 standards. Use this template to boost your quality management efforts.

Use this template
or download pdf
ISO 9001 customer satisfaction survey template

A comprehensive survey to assess customer satisfaction for your products and services, in line with ISO 9001 standards. Use this template to boost your quality management efforts.

Use this template
or download pdf

About the ISO 9001 customer satisfaction survey template

Customer satisfaction is crucial for maintaining ISO 9001 certification. As a business professional who wants to enhance quality assurance, you need a reliable way to gather and analyze customer feedback. Our ISO 9001 customer satisfaction survey template will help you streamline the feedback process to ensure you meet industry standards and continuously improve your products and services. This ready-to-use template allows you to easily collect, assess, and act on customer feedback so you can maintain compliance.

Improve quality management with a survey based on ISO 9001

ISO 9001 is an international standard for quality management systems, ensuring organizations meet customer and regulatory requirements. A key component of ISO 9001 is customer satisfaction, since it aims to meet customer needs through effective quality management practices.

The ISO 9001 customer satisfaction survey makes it easier to get feedback so your organization can remain aligned with ISO 9001 requirements.

When to use an ISO 9001 customer satisfaction survey template

Using an ISO 9001 customer satisfaction survey template is most effective in situations where you need customer feedback to maintain quality standards. If you are preparing for an ISO 9001 audit, this template helps you gather structured feedback to demonstrate compliance. It’s also valuable when launching new products or services, as it allows you to quickly check customer satisfaction and make necessary adjustments.

With this template, you can also identify areas for improvement in your products or services. It’s especially handy for quality managers who need to track customer satisfaction trends over time.

To maximize the benefits, make it part of your regular quality assurance practices and take into account customer feedback during quality planning.

Elevate your quality standards now with Lumiform

Unlock the full potential of your quality management system with the ISO 9001 customer satisfaction survey template. Download it from Lumiform to easily collect, analyze, and act on feedback. Since our user-friendly template simplifies the process, it’ll be easier for you to maintain quality and be a standout for your customers.

Related categories

  • Quality management templates
  • Risk management and compliance templates
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  • ISO templates
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Preview of the template
Page 1
General Information
Customer Name
Company
Date
Product and Service Evaluation
How satisfied are you with the quality of our products?
How satisfied are you with the timeliness of our delivery?
How would you rate our customer service?
How likely are you to recommend our company to others?
Improvement Opportunities
What do you like most about our products and services?
What areas do you think we could improve?
Do you have any other feedback or suggestions?

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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

Read in-depth guides covering key topics related to this article.

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Other resources

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What is quality management?What is process improvement?4 strategies for developing a quality management plan4 ways process improvement increases profits

Frequently asked questions

What is ISO 9001 and why is it important for customer satisfaction?

ISO 9001 is an international standard that details the requirements for a quality management system (QMS). Organizations use the standard to show that they can consistently provide products and services that meet customer and regulatory requirements.

What are common mistakes companies make when gathering customer feedback for ISO 9001?

One major mistake is asking vague or overly general questions that don’t provide actionable insights. Surveys should focus on specific aspects of service, such as response times or product reliability. Another issue is failing to close the feedback loop—if customers don’t see improvements based on their input, they’ll be less likely to participate in future surveys.

How can I improve response rates for customer satisfaction surveys?

Keep surveys short and focused. Customers are more likely to respond if they can complete them in just a few minutes. Timing also matters—esending a survey right after an interaction increases engagement. You can also offer an incentive, such as a discount or entry into a giveaway, to boost participation.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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