Templates
Customer satisfaction cleaning service survey template

Customer satisfaction cleaning service survey template

Collect targeted client feedback on cleaning quality, timeliness, and professionalism.

Use this template
or download pdf
Customer satisfaction cleaning service survey template

Collect targeted client feedback on cleaning quality, timeliness, and professionalism.

Use this template
or download pdf

Our customer satisfaction cleaning service survey template is tailored for cleaning service providers and facility managers looking to gather feedback from clients. With customizable questions specific to cleaning operations, this tool allows you to measure service quality, highlight improvement areas, and boost customer retention. Research by PwC reveals that one in three customers will stop using a service after a single negative experience, making proactive feedback collection critical to retaining clients.

What sets this template apart is its focus on cleaning-specific metrics like thoroughness, timeliness, and staff professionalism. It complements tools like the Service Quality Customer Satisfaction Survey Template and the ISO 9001 Customer Satisfaction Survey Template, providing a comprehensive approach to quality assurance.

Related categories

Preview of the template
Page 1
Overall Experience
How satisfied were you with the overall cleaning service?
What is the likelihood that you would use our cleaning service again?
How likely are you to recommend our cleaning service to a friend or family member?
Cleaning Quality
How satisfied were you with the thoroughness of the cleaning?
How satisfied were you with the attention to detail?
How satisfied were you with the cleanliness of your home after the service?
Customer Service
How satisfied were you with the professionalism of the cleaning team?
How satisfied were you with the responsiveness of our customer service team?
How satisfied were you with the overall communication throughout the service?
Feedback and Suggestions
What did you like most about our cleaning service?
What areas do you think we could improve on?
Do you have any other feedback or suggestions for us?

Frequently asked questions

What are the most common complaints about cleaning services?

Clients often complain about inconsistent cleaning quality, missed spots, lack of professionalism, or poor communication. These issues can harm trust and lead to lost contracts if not addressed. By proactively collecting feedback through surveys, you can uncover problem areas, improve service delivery, and demonstrate your commitment to meeting client expectations.

How can cleaning service providers handle customer complaints effectively?

To handle complaints effectively, listen actively, acknowledge the issue, and resolve it promptly. Use feedback surveys to identify recurring problems and implement corrective measures. Clear communication and follow-ups show clients that their concerns are taken seriously, building trust and loyalty.

What are the most important factors clients look for in cleaning services?

Clients prioritize thoroughness, timeliness, professionalism, and reliability in cleaning services. They also value clear communication and responsiveness to their concerns. Meeting these expectations consistently is key to maintaining high levels of customer satisfaction.

How can cleaning companies reduce dissatisfaction caused by inconsistent quality?

You can make quality more consistent by implementing standardized cleaning checklists like the template above, conducting regular staff training, and collecting client feedback after every service. These steps improve accountability so you can maintain consistent service standards across all teams and locations.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.