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Customer satisfaction cleaning service survey template

Customer satisfaction cleaning service survey template

A comprehensive survey to gather feedback on your cleaning service experience.

Use this template
or download pdf
Customer satisfaction cleaning service survey template

A comprehensive survey to gather feedback on your cleaning service experience.

Use this template
or download pdf

About the Customer satisfaction cleaning service survey template

In the cleaning industry, meeting client expectations is crucial for maintaining high standards and customer loyalty. Our customer satisfaction cleaning service survey template allows you to gather important feedback from your clients, streamline your quality assurance processes, and enhance overall service. By using this template, you can assess customer satisfaction and take actionable steps to elevate your cleaning services. Since the survey is designed to collect detailed insights, it’ll help your team deliver top-quality results.

Key elements of a customer satisfaction cleaning service survey template

A customer satisfaction cleaning service survey template is essential for finding out what customers really think and improving your services. Here’s how you can make the most of it:

  1. Overall experience: This section captures how satisfied the client is with your service in general. Questions about overall satisfaction, likelihood of reusing the service, and recommending it to others help you understand the client’s overall impression. This insight is crucial for customer retention and referrals.
  2. Cleaning quality: Focus on the specifics of the cleaning job. By asking about thoroughness, attention to detail, and cleanliness after the service, you can pinpoint areas for improvement. High-quality cleaning is the backbone of your service, and detailed feedback here can confirm whether you’re meeting client expectations.
  3. Customer service: Assess the professionalism and responsiveness of your team. Questions here tackle the cleaning team’s professionalism, customer service responsiveness, and communication effectiveness, highlighting how well your team interacts with clients. Excellent customer service can differentiate you from competitors.
  4. Feedback and suggestions: Provide a space for clients to share what they liked and where they think you can improve. The open-ended questions here allow for detailed feedback and suggestions, giving you actionable insights. This section is invaluable for continuous improvement.

How to use the customer satisfaction cleaning service survey template

Use a customer survey template effectively, and it can help you quickly brainstorm ways to make your cleaning services even better. Here’s a step-by-step guide to get you started:

  1. Create and customize the template. Open the template in the Lumiform app, then adjust the questions to fit your specific needs. For example, you might want to add questions about specific cleaning tasks or adjust the rating scales. Questions should be clear and concise to make it easy for clients to respond quickly.
  2. Assign the template to your team. Once you’ve customized it, assign the survey template to your cleaning team members. Make sure they understand why it’s important to get client feedback and how to use the template. You can even give a brief training session so they’re more familiar with the process.
  3. Conduct the survey with clients. Instruct your team to present the survey to clients immediately after the cleaning service. This can be done digitally through the app or via a link sent to the client’s email. Consider offering an incentive for clients to complete the survey, such as a discount on their next service.
  4. Track and analyze responses: Use Lumiform’s data collection and analysis features to monitor survey responses. Look for patterns or recurring issues in the feedback. Set up regular review meetings to discuss the findings with your team.
  5. Implement improvements and follow up: Based on the feedback, make necessary changes to your cleaning processes or customer service practices. Follow up with clients to let them know you’ve made changes based on their comments. Closing the feedback loop like this shows clients that their opinions matter and can improve client satisfaction and loyalty.

Find out what clients want from your cleaning service with Lumiform’s template

Don’t miss out on valuable insights. Start using the customer satisfaction cleaning service survey template from Lumiform today. Customize it to fit your needs, assign it to your team, and analyze responses with ease. With features like digital forms on mobile and action tasks, you can streamline feedback collection and make every client feel heard and valued.

Related categories

  • Quality management templates
  • Facility management templates
  • Professional services templates
  • Quality assurance templates
Preview of the template
Page 1
Overall Experience
How satisfied were you with the overall cleaning service?
What is the likelihood that you would use our cleaning service again?
How likely are you to recommend our cleaning service to a friend or family member?
Cleaning Quality
How satisfied were you with the thoroughness of the cleaning?
How satisfied were you with the attention to detail?
How satisfied were you with the cleanliness of your home after the service?
Customer Service
How satisfied were you with the professionalism of the cleaning team?
How satisfied were you with the responsiveness of our customer service team?
How satisfied were you with the overall communication throughout the service?
Feedback and Suggestions
What did you like most about our cleaning service?
What areas do you think we could improve on?
Do you have any other feedback or suggestions for us?

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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

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Frequently asked questions

What are effective ways to improve customer satisfaction in cleaning services?

Get feedback regularly through surveys and act on the insights gained. Train your staff to be attentive and professional–their goal should be to meet or exceed client expectations. You can also offer personalized services and maintain open communication to significantly enhance customer satisfaction.

How often should we review cleaning services for quality?

Review your cleaning services for quality regularly, ideally after each job. Conduct in-depth reviews quarterly to identify long-term trends and areas where you can improve. Continuous monitoring helps maintain high standards, and it also allows you to quickly tackle any issues that arise.

What are some common customer complaints in cleaning services?

Customers often complain about missed areas, poor attention to detail, and inconsistent service quality—for example, dust left on surfaces or floors that aren’t properly cleaned. Other frequent issues include lateness, unprofessional behavior, or lack of communication, such as not letting clients know about schedule changes.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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