Customer satisfaction cleaning service survey template

Key elements of a customer satisfaction cleaning service survey template

1. Overall experience: This section captures how satisfied the client is with your service in general. Questions about overall satisfaction, likelihood of reusing the service, and recommending it to others help you understand the client’s overall impression. This insight is crucial for customer retention and referrals.
2. Cleaning quality: Focus on the specifics of the cleaning job. By asking about thoroughness, attention to detail, and cleanliness after the service, you can pinpoint areas for improvement. High-quality cleaning is the backbone of your service, and detailed feedback here can confirm whether you’re meeting client expectations.
3. Customer service: Assess the professionalism and responsiveness of your team. Questions here tackle the cleaning team’s professionalism, customer service responsiveness, and communication effectiveness, highlighting how well your team interacts with clients. Excellent customer service can differentiate you from competitors.
4. Feedback and suggestions: Provide a space for clients to share what they liked and where they think you can improve. The open-ended questions here allow for detailed feedback and suggestions, giving you actionable insights. This section is invaluable for continuous improvement.

How to use the customer satisfaction cleaning service survey template

1. Create and customize the template. Open the template in the Lumiform app, then adjust the questions to fit your specific needs. For example, you might want to add questions about specific cleaning tasks or adjust the rating scales. Questions should be clear and concise to make it easy for clients to respond quickly.
2. Assign the template to your team. Once you’ve customized it, assign the survey template to your cleaning team members. Make sure they understand why it’s important to get client feedback and how to use the template. You can even give a brief training session so they’re more familiar with the process.
3. Conduct the survey with clients. Instruct your team to present the survey to clients immediately after the cleaning service. This can be done digitally through the app or via a link sent to the client’s email. Consider offering an incentive for clients to complete the survey, such as a discount on their next service.
4. Track and analyze responses: Use Lumiform’s data collection and analysis features to monitor survey responses. Look for patterns or recurring issues in the feedback. Set up regular review meetings to discuss the findings with your team.
5. Implement improvements and follow up: Based on the feedback, make necessary changes to your cleaning processes or customer service practices. Follow up with clients to let them know you’ve made changes based on their comments. Closing the feedback loop like this shows clients that their opinions matter and can improve client satisfaction and loyalty.

Find out what clients want from your cleaning service with Lumiform’s template