What is issue management software?
Issue management software streamlines the way businesses approach problems. It helps you flag areas to address and assign corrective actions proactively. Being able to quickly schedule tasks and follow-up on the solutions you implement is key to keeping business running smoothly.
Automating problem-solving with the help of issue management software:
- Speeds up the process
- Increases transparency
- Facilitates long-term improvement
Detect and solve issues faster with issue management software
With an issue management platform like Lumiform, you’re able to identify and address problems before they spiral into larger issues. When you prepare an audit or inspection, you can program certain responses to register as issues. If that happens, an employee or employees responsible for handling the problem get notified.
From there, you can set a deadline and start working on a solution immediately. Becoming aware of issues in real time before they escalate mitigates their impact on your business.
Use issue management software to increase transparency
A key benefit of automated issue management is how easily anyone in your organization can view and track it. All the progress your team makes is documented automatically, so it’s easy to follow along remotely. Anyone assigned to the issue can add photos and comments to give added context
Keep your stakeholders informed by changing the status of tasks as they move through to completion. Keep a record of everything from first noticing an issue to finally solving it automatically; the app does this for you.
Avoid future problems with issue management software
All the issues you identify and resolve are automatically documented, along with all the steps you took to address them. This way, you have a record of everything that led to the issue and can better avoid it in the future. A comprehensively documented issue management process helps you continuously improve your business processes.
This record takes the form of an automatically-generated, customizable report that displays issues found during an inspection separately from the rest of your inspection data. That way, you can isolate your problems and examine them in-depth. Analytics reports are stored as long as you need them, and you can always print them out if needed.