Use this call center quality assurance checklist to judge calls and note if representatives followed approved call protocols. This will assist you to check if employees understand customer concerns and give the most proper solution. The template also includes the end call performance of call representatives. End the evaluation by logging observations and recommending how representatives can advance the quality of service.
Use Lumiform to create and capture data reports and compare trends of failed replies with the help of analytics. You can also restrict the editing adjustments of your Lumiform users to ensure the quality assurance templates are standard all over the board.
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Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.
