Templates
ITIL incident report template

ITIL incident report template

Use our ITIL incident report template to help you standardize and streamline your incident management process. Learn about its key elements, customization options, and how it benefits your organization. Download the template directly from Lumiform to improve your team’s efficiency and service quality.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
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or Download template as PDF
ITIL incident report template

Use our ITIL incident report template to help you standardize and streamline your incident management process. Learn about its key elements, customization options, and how it benefits your organization. Download the template directly from Lumiform to improve your team’s efficiency and service quality.

Use this template with Lumiform

  • Customize this template or build your own
  • Fill out templates via mobile app
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

The ITIL incident report template helps you document and track IT service disruptions in a standardized format aligned with ITIL best practices. When your system goes down unexpectedly or users experience critical service issues, this template guides you through capturing essential information like incident details, impact assessment, and resolution steps. We created this template to help you maintain consistent documentation across your IT department while ensuring nothing gets overlooked during stressful service disruptions.

According to the IT Process Wiki, well-documented incidents provide valuable information to other Service Management processes and help identify improvement opportunities from past incidents. With this template, you’ll transform chaotic incident response into a structured process that supports faster resolution and better service delivery.

Related categories

Created by

Author Name Nicky Liedtke
Preview of the template
Page 1
Incident Details
Incident ID
Incident Title
Incident Description
Incident Date
Reported By
Priority
Service Affected
Impact
Resolution Details
Root Cause
Resolution Description
Resolved By
Resolution Date
Workaround
Permanent Solution
Follow-up
Lessons Learned
Action Items
Closure Approved By
Closure Date

Frequently asked questions

What information should I include in an ITIL incident report?

Your ITIL incident report should include incident ID, date/time, reporter details, affected services, priority level, impact assessment, incident description, troubleshooting steps taken, resolution actions, root cause (if identified), and closure details. Include any relevant screenshots or error messages to provide context for future reference.

How do I categorize incidents properly in the ITIL template?

Categorize incidents by first identifying the affected service (email, network, applications), then the component (server, client, database), and finally the specific issue type (performance, access, error). This three-level categorization helps with sorting, reporting, and identifying trends across similar incidents for better problem management.

How can I customize the ITIL incident report template for my organization?

You can customize the template by adding company-specific service categories, adjusting priority levels to match your SLAs, incorporating your escalation procedures, and adding fields relevant to your environment. Start with the core ITIL fields, then gradually modify based on feedback from your incident management team.

Author
Nicky Liedtke
Nicky is a content writer and researcher for Lumiform. With her content writing and copywriting experience, she creates high-quality content across a variety of relevant topics. She aims to promote workplace safety, sustainable operational excellence, and continuous improvement in her articles. She is passionate about communicating how technology can be used to have a positive impact on the environment and helping organizations reduce paper waste and achieve their business goals.
This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.