This is The Gate Garden Hotel
The The Gate Garden hotel, part of The Gate, offers a tranquil oasis in the heart of Berlin Mitte. With 32 lovingly designed rooms, including apartments and studios, the hotel combines comfort with nature, offering guests a unique blend of tranquility and urban living.
The Gate is a private work club and dynamic network of locations in Berlin. It offers flexible and customized workspaces that meet the needs of start-ups and established companies. The Gate creates working environments that are in demand among entrepreneurs and companies alike.
Kristin Rieve and Noah Lotz manage the The Gate Garden Hotel with a particular focus on excellent guest service and efficient operations. They ensure that every guest feels welcome and well looked after, and they place particular emphasis on fulfilling individual customer requests and making their guests’ stay as pleasant as possible.
With Lumiform, we have found a platform that enables us to create checklists that are easy to understand and work with.
The challenge
Before Lumiform was introduced, The Gate Garden Hotel was faced with the challenge of making its workflows more efficient. “We had a hodgepodge of methods, from Google Drive to pen and paper to Excel spreadsheets,” Noah and Kristin recall.
These disjointed processes led to confusion and inefficiency, which was also due to the fact that each employee had their own workflow. “It was important to bring a sense of order to our daily work,” explains Noah. The need to create intuitive and unified workflows was evident to ensure that all tasks could be completed reliably and efficiently.
The solution
With the introduction of Lumiform, the The Gate Garden Hotel found an efficient solution to optimize its workflows. “With Lumiform, we found a platform that allows us to create checklists that are easy to understand and work with,” explains Noah. This digital solution enabled the team to clearly distribute tasks and monitor their completion.
Lumiform’s intuitive operation and flexibility help to efficiently manage all daily tasks and ensure that all employees are always up to date. This is how Noah and Kristin have created smooth and structured workflows with Lumiform.
The implementation
The implementation of Lumiform at The Gate Garden Hotel went smoothly and took no longer than two weeks. “Setting up the checklists was super easy and intuitive,” Noah reports.
The team started by creating checklists for A.M. and P.M. shifts to standardize these important daily procedures. These lists helped to structure the working day and ensure that all tasks, from key control to breakfast preparation, were completed efficiently.
The platform is also used to digitize cleaning processes and manage food orders. The platform’s ease of use meant that employees were quickly able to work with the new system and further increase efficiency in the hotel.
It is exciting to work with Lumiform’s AI tool because it offers creative solutions and provides suggestions that I can incorporate into my ideas.
Results and benefits
Lumiform helps Noah and Kristin to increase the reliability of their workflows and reminds the team of important tasks. This makes it possible to make everyday processes more efficient, which in turn ensures greater satisfaction among guests and employees. In particular, the ability to fulfill individual customer requests and strengthen collaboration between departments has significantly improved guest service.
Structured processes
The team, consisting of seven employees, benefits significantly from the structured processes that Lumiform enables. “Fewer things are forgotten,” explains Noah. Even small details, such as dimming the lights or preparing work materials at the end of the shift, are now reliably taken care of.
Kristin emphasizes that thanks to Lumiform, music, for example, is no longer forgotten: “In the hustle and bustle of everyday life, such little things can easily be overlooked, especially when guests are already waiting to check in or breakfast needs to be prepared. But these details, such as the appropriate background music, are crucial to the atmosphere. They are often underestimated, but they make a big difference to our guests’ overall experience.”
The checklists ensure that all tasks are clearly defined and nothing is overlooked. This structure is particularly important in a small team, as it facilitates collaboration and ensures that all members are on the same page.
Intuitive onboarding
Kristin and Noah are also enthusiastic about the software’s intuitiveness, especially when it comes to onboarding new employees. “The efficiency of onboarding has increased significantly,” says Noah. “New team members can go through the checklists independently and come to us with questions. This makes the onboarding process much faster and more efficient.” The clear structure of the tasks also helps to avoid uncertainties and shorten the familiarization period.
Lumiform is super user-friendly and makes it possible to significantly simplify the daily work routine.
Outlook
The Gate Garden Hotel plans to further expand Lumiform in all departments. The team sees great potential, particularly in housekeeping and in the management of the Candy Corners. Noah has already used Lumiform’s AI tool and describes it as his favorite feature. “It’s exciting to work with the AI because it offers creative solutions and provides suggestions that I can incorporate into my ideas,” explains Noah enthusiastically.
This technology will help to make processes even more efficient in the future and further improve the quality of guest services. Integration with new hotel software solutions is also being considered to seamlessly connect workflows between departments and provide an even better guest experience.
Recommendation
Noah and Kristin recommend Lumiform to anyone who wants to make their workflows more efficient. “It’s super user-friendly and makes it possible to significantly simplify your daily work,” emphasizes Noah. The platform’s flexibility is a particular advantage in a dynamic team.
Noah points out that Lumiform can also be used on the go: “You can log in with your own mobile device and complete tasks independently.” This increases efficiency and employee satisfaction. For hotels and similar businesses, Lumiform offers an ideal solution for optimizing processes and improving quality assurance.
We would like to express our sincere thanks to Kristin Rieve, Noah Lotz and the entire team at The Gate Garden Hotel and The Gate for working with us. We look forward to continuing to support them in their innovative projects in the future and to being part of their success story.