Audit
Exterior
Parking Area
Are all parking areas clean and free of debris?
Parking area is striped?
Parking area is in good repair?
Correct required number of ADA parking, properly labeled, and signed? (USA only)
Are the fence and gate in good repair?
Is the landscape free of debris and properly maintained?
Is the building accessible per local ADA requirements? (USA only)
Parking Lot Lighting
Is there adequate security lighting for employees and vehicles?
Parking lot light lenses cleaned annually?
On/Off of parking lot lighting controlled by photocell?
Building Colors
Interior and exterior of door frames and window frames are the appropriate tradedress color?
Is the pole for the pole sign painted the correct color?
Body of the building is painted the brand appropriate tradedress color?
Building trim/ accents are painted the brand appropriate tradedress color(s)?
Building is properly maintained and representative of company standards?
Signage
All signs conform to tradedress/trademark standards?
Signs are clean and in good working order?
Signs cleaned minimum 1 time per year?
Signs re-lamped as appropriate (T8 Aura lamp every 8 years, T12 every year)?
On/Off of the sign controlled by photocell?
Is the Pole / Monument/ Building sign visible/ clear of trees and bushes?
Door decal/hour sign/.com sign posted on entrance door?
Gate decal/ hour sign/.com sign posted at gate?
Interior
Lobby
Adequate seating for customers in lobby area?
Lobby is free of clutter including a coffee pot, or any other dispensers?
Transaction area is clean and free of all materials except the counter mats?
Furniture
Furniture clean and in good working order?
Personnel facing towards lobby?
Is there an ADA accessible transaction area? (USA only)
General Office
Does the customer see a clean professional sales and marketing environment?
Are all cables/ wires in customer view properly managed and concealed?
Rates/statistics/other proprietary information are concealed?
All electronic office equipment is clean and in good working order?
The branch manager ensures that electronic office equipment is consistently checked for foreign devices?
Branch Marketing
Interior illuminated sign?
Counter Mats- placed directly in front of each computer terminal at the transaction area?
Marketing posters are the current version, hung in a professional manner with the bottom of the frame at 44" above finish floor?
Ceilings
All interior ceilings are clean and in good condition?
HVAC vents in the general office area are clean?
All interior lights are working properly?
All interior light lens covers are clean and in good repair?
Interior light fixtures re-lamped/lens covers cleaned every three years?
24 hour light in use for security?
Walls
All interior walls and glass are clean and in good repair?
Interior walls are the correct tradedress color?
Notices
Publicly required legal notices- hung in a professional manner with the appropriate tradedress frame?
Flooring
All interior flooring is clean, stain free and in good condition?
Carpet is professionally cleaned a minimum of 3 times per year?
The brand appropriate Tradedress carpet (example - E-cycle for current tradedress ERAC locations)?
The brand appropriate tradedress porcelain tile or walk off carpet in lobby area? (For high traffic area)
Logo mats are not present at site?
Restroom
Restroom is clean?
Toilet paper is available at all times?
Restroom walls/ ceiling painted semi-gloss -Light in color or a tradedress accent color?
Privacy lock on restroom door?
Restroom toilet in good working order?
Sink that dispenses warm water in restroom?
Mirror in restroom?
Properly stocked paper towel dispenser or electric hand dryer in restroom?
Properly stocked soap dispenser in restroom?
Properly functioning exhaust fan in restroom?
Restroom wastebasket has a clean exterior and is emptied daily?
Coat hook on back of restroom door?
Restroom is clutter free?
Restroom is ADA compliant? (USA only)
Breakroom
Designated break area?
Drinking fountain/ water cooler- clean and in good working order?
Breakroom table and chairs are clean, free of debris and in good working order?
At least 3.6 cubic foot refrigerator clean and in good working order in break area?
Microwave clean and in good working order? (optional product)
Coffee/tea pot clean and in good working order? (optional product)
Cabinet in break area to accommodate refrigerator, microwave, coffee/tea pot?
Statistic boards, computers, phones not located inside break room?
Employee notices, other current legal postings diplayed in an employee area in a neat/organized way?
Artwork in the break area is hung in a professional manner?
Founding Values/ Mission Statement poster- hung in a professional manner in an employee area?
Is the break area clean and clutter free?
Security
Branch Security
Is there a safe for keys and cash?
Is the safe combination guarded (not in a Rolodex, etc.)?
If accepting cash is there a time delay (TD) safe?
Is the TD safe located behind the counter in an area where employees do not go out of view to access the safe?
Is drop box of commercial grade/ professionally installed/ in good working order?
Rear door(s) properly secured?
Branch Safety
Is a written opening and closing plan in force?
Is a document destruction container or device in use?
Does the manager have readily available to their employees the written OSHA (US)/ Health and Safety (Canada) plan and do they acknowledge they are communicating and training their employees as required?
Are all security cameras and their recording devices working and secured properly?
Bucket Wash Area
Wash area is organized and set up for success?
Wash area free of trash?
Wash area sized and built appropriately so not to create water damage to surrounding area?
Wash area built and operated within local codes?
Is washpad concrete?
Is the concrete washpad slip resistant (I.E. rough broom finish)?
Is there proper drainage in the wash area?
Wash area ceiling is in good condition?
Wash area walls and doors are in good repair?
All wash equipment (vac, heaters, etc...) is working properly?
Wash area water hoses are free of leaks?
Current Material Safety Data Sheets (MSDS) for all liquid, gel and aerosol products are located near car wash supplies?
Eye wash station(s) is clean, in good working order and, if required by the location's MSDS, able to provide a 15 minute continuous flush?
All liquid, gel and aerosol products are properly labeled per MSDS?
All liquid, gel and aerosol products are properly stored per MSDS?
All Personal Protective Equipment (PPE), as required by the location's MSDS are on site, readily available, in good working order, and the manager confirms the PPE is consistently and properly used?
Lighting in the vehicle prep area is clean and in good working order?
Summary
Is the interior of the branch on the current tradedress?
Is the exterior of the branch on the current tradedress?
Sign Off
Auditor's signature
