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Hotel Customer Satisfaction Survey Template

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This Hotel Customer Satisfaction Survey form concentrates on the experience of the customers throughout their stay. There are general questions about the service encountered, the quality of the food served, the availability of facilities and personnel assistance.
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Rated 4.8/5 stars on Capterra
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Hotel Customer Satisfaction Survey Template

Survey

Overall, the hotel personnel were friendly, welcoming and professional.

The check-in process was performed in a timely manner.

Hotel personnel was able to reply to requests in a timely manner.

The housekeeping personnel cleaned the room well. The place was well-equipped.

Bed linens were comfortable.

The concierge has been very helpful during the stay.

The food served was delicious.

The stay at the hotel was reasonably priced.

Overall, I am extremely satisfied with the whole hotel service.

I will definitely recommend this hotel to friends or colleagues.

I will definitely come back another time.

Recommendations

Do you have any suggestions on how we could improve our hotel?

Completion

Name and signature of the customer (optional):

(check name not set)