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Hotel customer satisfaction survey template

This hotel customer satisfaction survey template form concentrates on the experience of the customers throughout their stay. There are general questions about the service encountered, the quality of the food served, the availability of facilities and personnel assistance.
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Audit
Survey
Overall, the hotel personnel were friendly, welcoming and professional.
The check-in process was performed in a timely manner.
Hotel personnel was able to reply to requests in a timely manner.
The housekeeping personnel cleaned the room well. The place was well-equipped.
Bed linens were comfortable.
The concierge has been very helpful during the stay.
The food served was delicious.
The stay at the hotel was reasonably priced.
Overall, I am extremely satisfied with the whole hotel service.
I will definitely recommend this hotel to friends or colleagues.
I will definitely come back another time.
Recommendations
Do you have any suggestions on how we could improve our hotel?
Completion
Name and signature of the customer (optional):
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Hotel Customer Satisfaction Survey Template: Gathering Valuable Feedback


A hotel customer satisfaction survey is a structured questionnaire administered to guests to assess their level of satisfaction with various aspects of their stay. It serves as a valuable tool for hotels to gather feedback and understand guest experiences, enabling them to make informed decisions to improve their services.


By using a comprehensive hotel customer satisfaction survey template, hotels can collect valuable feedback from their guests. This feedback helps identify areas of strength and areas that require improvement, allowing hotels to enhance guest experiences, improve service quality, and maintain a positive reputation. Ultimately, a satisfied customer is more likely to become a repeat guest and recommend the hotel to others, contributing to long-term success in the hospitality industry.


Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.

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