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Hotel Survey Template

You can use this checklist to gather data on the customers booking process and their hotel experience. This form can be used to register data, like reason and process for booking, factors that may be important and feedback about the foodservice. Finally, it also permits customers to rate the overall stay and the probability to advise the hotel to family and friends. Lumiform is a great data collecting tool and audit storage to organise a lot of hotel customer surveys.
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Hotel Survey Template

Audit

Booking

Reason for your visit:

Who did you travel with?

Why did you select this hotel?

How did you book your visit?

Feedback about discovering and booking this hotel:

Hotel Experience

What would have improved your sleep?

Feedback around our food and beverage service:

Dining service:

Restaurant dining experience:

Any items you would like to see on the menu?

Further feedback:

Overall Rating

Would you choose this hotel above other hotels?

How happy were you with your stay on a scale of 0-10? (0 - Extremely unsatisfied, 10 - Extremely satisfied)

How possible is it that you would suggest this hotel to family or friends on a scale of 0-10? (1 - Not likely at all, 10 - Absolutely likely)

Completion

Full name (and signature) of customer (optional):

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