We invented the first issue management feature, to make issue workflows more effective and traceable.
In the form builder, predefine which events trigger an issue automatically and indicate to whom the resolution should be assigned, and who is responsible for resolving it.
Example use cases for automatic issues
Inspectors have the option of reporting an issue at any time, via the mobile app. Either raise an issue by defining everything from scratch or select from a predefined set of issues.
During an inspection, inspectors have the option of reporting a problem relating to a particular check. The solution workflow is then attached to the inspection report.
Review the details and information from the person who raised the issue. Set the process from ‘open’ to ‘in process’ ‚or ‘solved’, in order to inform all stakeholders.
When troubleshooting, you can add images and comments to document the entire solution process.
Write messages and share them with teammates who are also assigned to the issue, in order to speed up resolution.
The system logs all process steps automatically, and this ensures seamless documentation.
Process unassigned and unscheduled issues to the right person, in order to solve them quickly. Monitor all assigned issues remotely.