Uncover more issues and solve them faster.

Solve issues

No back and forth, just effective issue management

We invented the first issue management feature, to make issue workflows more effective and traceable.

Raise issue

Raise issue

Solve issue together

Solve issue together

Track from remote

Track from remote
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Raise issues in three different ways:

Raise issues automatically

Raise issues automatically

In the form builder, predefine which events trigger an issue automatically and indicate to whom the resolution should be assigned, and who is responsible for resolving it.

Example use cases for automatic issues

  • Raise an issue and inform the technician when a machine is damaged.
  • Inform the safety officer if the first aid kit is incomplete.
  • Inform the manager if mould infestation is detected during the monthly audit.
Raise ad-hoc issues

Raise ad-hoc issues

In the form builder, predefine which events trigger an issue automatically and indicate to whom the resolution should be assigned, and who is responsible for resolving it.

Raise in-form issues

Raise in-form Issues

During an inspection, inspectors have the option of reporting a problem relating to a particular check. The solution workflow is then attached to the inspection report.

For every issue raised, you can define the following parameters

Title

Title

Description

Description

Assignee

Assignee

Priority

Priority

Deadline

Deadline

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Solve issues quickly as a team

View details and update process

Review the details and information from the person who raised the issue. Set the process from ‘open’ to ‘in process’ ‚or ‘solved’, in order to inform all stakeholders.

View details and update process

Add photos and comments

When troubleshooting, you can add images and comments to document the entire solution process.

Add photos and comments

Messaging with teammates

Write messages and share them with teammates who are also assigned to the issue, in order to speed up resolution.

Messaging with teammates

Log protocol

The system logs all process steps automatically, and this ensures seamless documentation.

Log protocol
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Manage to troubleshoot

Process unassigned and unscheduled issues to the right person, in order to solve them quickly. Monitor all assigned issues remotely.

Manage to Troubleshoot