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Hotel Check In Inspection Checklist

Download this free hotel check-in inspection template for free if you want to make your hotel check-in process faster, easier, and more intuitive. This template schedules inspections and guides you through what to check before guests arrive so that their first impression is a memorable one—in only the best ways!

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Audit
Instructions: 1. Answer "Yes", "No", "N/A" for the questions below. 2. Add photos and notes by clicking on the paperclip icon. 3. To add a Corrective Measure, click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date. 4. Complete audit by providing digital signature. 5. Share your report by exporting as PDF, Word, Excel or Web Link.
Check in
Was the guest greeted with a smile and eye contact?
Was the guest offered welcome beverage/ fruit (if guest has to wait in a line) - "allow me to get you a chilled/warm beverage?".
Was the guest addressed by name during the interaction?
Did the clerk ask an anticipatory question?
Did the clerk takes pride in and takes care of personal appearance? Uses appropriate verbiage and is "On Stage" - "Allow me to assist you with bags".
Was the guest offered at least one property amenity?
Was it a personalized recommendation to the guest needs?
Did the clerk offer bellman assistance?
Did the clerk offer directions to the elevators?
Did the clerk ask about quality of experience? (How was your trip in? How are you today?)
Was there a problem presented?
Did the clerk offer an apology and provide a solution?
Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)
Tone, Body Language, and Guest Sentiment
Did the clerk have a warm tone, friendly and sincere?
Did the clerk seem genuine?
Did the clerk make the guest feel welcome, important and valued?
Inspector
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Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.