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Hotel guest check-in form

Hotel guest check-in form

Elevate your guest experience with a detailed hotel check-in form. Efficiently collect vital information for a smooth and personalized arrival. Streamline operations, ensure accuracy, and provide a warm welcome to every guest

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
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or Download template as PDF
Hotel guest check-in form

Elevate your guest experience with a detailed hotel check-in form. Efficiently collect vital information for a smooth and personalized arrival. Streamline operations, ensure accuracy, and provide a warm welcome to every guest

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

Eliminate check-in bottlenecks with this hotel guest check-in form where you can get essential arrival information in one organized template. You’ll collect guest identification, reservation details, accommodation preferences, and secure payment information, which are all needed for a compliant and personalized guest experience.

Research shows that over 90% of travelers read online reviews before making travel decisions. When you streamline your reception process with this digital form, you directly address one of the most common guest complaints: lengthy check-in procedures. This means happier guests from the moment they step into your property.

Related categories

  • Operational excellence templates
  • Facility management templates
  • Hospitality templates
  • Templates for business processes
Preview of the template
Guest Information
Guest Name
Reservation Number
Loyalty Program Number
Arrival Date
Departure Date
Guest Preferences
Room Type Preference
Smoking Preference
Bed Type Preference
Special Requests
Payment Information
Payment Type
Card Number
Expiration Date
Security Code

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Related resources

Access a complete set of resources aimed at maximizing safety, quality, and operational excellence, including detailed guides, related templates, and real-world use cases.

Topic guides

Read in-depth guides covering key topics related to this article.

Hotel management: A dive into efficiency for operationsHospitality management: Key skills and careersHow to build a voice of the customer program + free VoC template
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Template collections

See comprehensive collections of best practice templates related to this topic.

4 essential hotel check-in forms for free8 free hotel housekeeping checklist for easy useBest 29 hotel checklist templates for every use
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Use cases

Check out how the Lumiform software can be utilized for related use cases.

Hotel management softwareHospitality management softwareHousekeeping appStandout service every time with a customer journey mapping tool
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Other resources

Explore all the additional resources we offer to assist you in mastering this topic.

Green cleaning: the new eco friendly hotel standardSpotless hospitality: the importance of housekeeping in hotels and accommodationsUsing technology in hotel housekeeping5 ways to achieve continuous improvement in your hospitality business

Frequently asked questions

How can I customize this hotel guest check-in form for my specific property?

You can easily adapt this template by adding your hotel logo, adjusting room types to match your inventory, including property-specific amenities in the preferences section, and modifying payment options based on what your hotel accepts. The form’s flexible structure allows for quick personalization.

Can I collect special requests through this check-in form?

Yes, you can include an open-text field specifically for special requests, but also add checkbox options for common requests like extra pillows, high floor preferences, or early check-in. This combination gives guests the freedom to express specific needs while making it easier for your staff to categorize and fulfill standard requests.

What’s the best time to send a digital check-in form to guests before their arrival?

Send the digital check-in form 24-48 hours before arrival. This timing is optimal because it’s close enough to the stay that guests have finalized their plans, but provides sufficient time for your staff to review submissions and prepare for any special requests before the guest arrives.

How can I use the information collected in this form to improve guest experiences?

Analyze preferences and special requests to personalize current and future stays. Track room type selections to optimize inventory. Review common special requests to identify potential new service offerings. Use contact information for personalized follow-up communications and loyalty program enrollment.


This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.
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