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Hotel checklist

Hotel checklist

Ensure seamless hotel operations with this comprehensive hotel checklist, covering everything from guest services to maintenance tasks.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF
Hotel checklist

Ensure seamless hotel operations with this comprehensive hotel checklist, covering everything from guest services to maintenance tasks.

Use this template with Lumiform

The Lumiform application helps frontline teams uphold internal standards effortlessly.
  • Customize this template or build your own
  • Fill out templates via mobile app
  • Assign and track corrective actions
  • Get reports and analyse your data
Prices start from ░░░ per month
Book a demo
Learn more
or Download template as PDF

This editable hotel checklist supports you in maintaining consistent quality across all aspects of your hotel operations. From guest services to housekeeping, maintenance, and food & beverage, it ensures nothing critical gets missed in your daily operations. For example, when staff turnover occurs, this checklist provides new employees with clear standards to follow, preventing service quality drops during transitions.

According to Statista, approximately half of hospitality executives prioritize “new technology to better serve customers,” with 84% having someone dedicated to digital transformation. We created this template so you can standardize operations while improving guest satisfaction through systematic quality control.

Related categories

Preview of the template
Guest Services
Greet guests promptly and courteously
Ensure lobby and reception areas are clean and welcoming
Respond to guest requests in a timely manner
Provide information about hotel amenities and local attractions
Handle guest complaints or concerns effectively
Housekeeping
Inspect guest rooms for cleanliness and tidiness
Restock supplies (towels, toiletries, etc.) as needed
Check and replace worn or damaged linens
Ensure all appliances and electronics are in working order
Maintain cleanliness of public areas (lobbies, hallways, etc.)
Maintenance
Inspect and address any plumbing or electrical issues
Ensure all fire safety equipment is in proper working condition
Perform regular HVAC system maintenance
Check and repair any damaged or worn furniture
Maintain the cleanliness and upkeep of the hotel exterior
Food and Beverage
Ensure all kitchen equipment is clean and in good working order
Maintain proper food storage temperatures
Adhere to all food safety and sanitation regulations
Provide prompt and courteous service in the restaurant and bar
Regularly restock and replenish food and beverage supplies

Frequently asked questions

How can I customize this hotel checklist for my specific property type?

Adapt this checklist by adding property-specific amenities (pool, spa, conference facilities) and removing irrelevant sections. Consider your hotel’s size, service level, and guest expectations when prioritizing checklist items. For boutique hotels, expand guest service sections; for extended-stay properties, focus more on room maintenance and amenities.

What should I do when I find recurring issues using this hotel checklist?

Address recurring issues by first determining if they’re training-related, resource-based, or procedural problems. Document patterns, hold targeted training sessions, adjust staffing if needed, and revise standard operating procedures. Follow up with additional spot checks to ensure improvements are maintained and recognize staff when problems are successfully resolved.

How can I use the data collected from this hotel checklist for staff training?

Review completed checklists monthly to identify common challenges across departments. Use real examples from the checklist to create relevant training scenarios, recognize staff who consistently meet standards, and develop focused coaching for areas needing improvement. This approach makes training practical rather than theoretical.

This template, developed by Lumiform employees, serves as a starting point for businesses using the Lumiform platform and is intended as a hypothetical example only. It does not replace professional advice. Companies should consult qualified professionals to assess the suitability and legality of using this template in their specific workplace or jurisdiction. Lumiform is not liable for any errors or omissions in this template or for any actions taken based on its content.