Cleaning Techniques
Proper use of cleaning supplies and equipment
Effective dusting and polishing methods
Thorough bathroom cleaning procedures
Proper bed-making techniques
Stain removal strategies
Safety Protocols
Use of personal protective equipment (PPE)
Proper handling of hazardous materials
Injury prevention and response
Emergency evacuation procedures
Reporting and documentation requirements
Customer Service
Effective communication with guests
Handling guest inquiries and complaints
Maintaining a professional demeanor
Respect for guest privacy and property
Reporting and escalating issues to management