Inspection software for hotel chains
With Lumiform, you turn your hotel standards into inspections teams can complete on every shift, so you can see which properties meet them and where follow-up is needed.
Trusted by hotel groups to run inspections and uphold standards across every property.
Different standards across properties create uneven guest experiences
Room standards vary by property
Busy shifts make checks hard to verify
Room issues are logged but not followed through
How hotel groups put their standards into practice with Lumiform
Set a clear inspection standard for the group, adapt it to each property, and see where teams need follow-up.
1. Set up inspections for each property
2. Help teams complete checks on site
3. Make sure failed checks get followed up
4. See how standards compare across the group
Measurable results from hospitality teams
Hotels and hospitality teams use Lumiform to make onboarding faster, reduce missed tasks and evaluate guest experience more accurately.
50%
less time spent onboarding
60%
fewer forgotten tasks
75%
Higher accuracy in guest-experience evaluations
Hotel inspections you can run with Lumiform
From room checks to guest-service audits, use Lumiform to document whether each property is meeting your hotel group’s standards and give teams a clear record to act on.
Housekeeping inspections
Mystery shopping
Brand-standard checks
Incoming goods inspections
Fire alarm inspections
Cleaning inspections
Standards and requirements hotel teams can check against
Hotel groups can use recognized standards and local requirements to shape their inspections. Lumiform helps teams record checks against the criteria they set; it does not certify a hotel or guarantee compliance.
ISO 22483 Hotel service requirements
Use its guidance on service quality, cleanliness, maintenance and guest satisfaction to shape internal hotel-standard inspections. Teams can turn relevant requirements into practical checks and record how each property performs over time.
Hotel classification requirements
Build checks around the star-rating criteria that apply in each country or region, and adapt them to the facilities and services at each property. This helps teams assess relevant criteria consistently while accounting for differences between hotels.
Food hygiene and HACCP requirements
Set checks for kitchen hygiene, food handling and allergen information in hotel restaurants, bars and breakfast areas, using the rules that apply locally. Record inspection findings and route issues for follow-up by the responsible team.
Fire and emergency-safety requirements
Create inspection points for issues such as clear escape routes and emergency equipment, based on the fire-safety rules for each property’s location. Teams can document findings during checks and keep a record of actions taken.
Accessibility requirements
Use applicable local rules and guidance to check accessible rooms, routes and shared areas, and record any issues that need attention. Consistent checks help hotel teams review accessibility across different properties and track follow-up.
Workplace health and safety requirements
Structure checks around hotel-specific risks such as slips, chemical handling and manual handling, using relevant local legislation or ISO 45001 as a reference. Record what teams find on site and assign follow-up where a check identifies an issue.
See how hotel teams use Lumiform
Discover how hotels use digital inspections to organize daily work, help teams follow standards and improve guest service.
The Gate Garden Hotel digitizes checklists for better guest service
Le Burger is redefining quality assurance with Lumiform
Areas revolutionizes hygiene audits and documentation with Lumiform
Noah Lotz, Hotel Manager, The Gate Garden Hotel
With Lumiform, we have found a platform that enables us to create checklists that are easy to understand and work with.
95% of companies that implement Lumiform increase their frontline teams' productivity, health, and safety
Common questions
Yes. You can create a central template for checks such as room readiness or hotel standards, then assign it to selected properties. Conditional questions can show only the checks relevant to a specific hotel: for example, pool checks at a resort or elevator checks at a city hotel. This lets you keep the group’s core standard while adapting the inspection to each property’s facilities.
Yes. You can place a QR code at a room, equipment area or other inspection point so a team member can scan it and open the relevant check on a phone or tablet. This is useful when staff need to start the right inspection where they are working. You can also schedule recurring checks, so teams don’t have to rely on memory to begin them.
Yes. Teams can complete inspections in the mobile app when they’re offline, including checks in areas with poor connectivity. Their answers and evidence are stored on the device and sync when a connection is available again. This helps housekeeping and maintenance teams document what they find at the time of the check, rather than waiting until they’re back online to enter the results.
Yes. You can require evidence for selected questions, such as a photo when a room feature is damaged, a comment when a cleaning check fails, or a reading for a relevant equipment check. You can also configure photo capture to accept images taken in the app during the check, rather than older photos already on the device. This helps make inspection records more useful for review and follow-up.
A failed check can trigger a corrective action linked to the original inspection. You can assign it to the responsible hotel team member, manager or external provider, add a due date, and use reminders or escalations to keep overdue work visible. The person handling the issue can provide closure evidence, giving managers a record of what was found and how it was addressed.
Yes. You can assign a specific action or check to an external service provider without giving them access to the wider hotel network. For example, a contractor can receive a maintenance finding for a particular property, while hotel managers and regional teams retain their own access and overview. Roles and permissions help control what internal users and external providers can see or do.
Yes. Checklist versions can be configured in different languages for teams working across countries. The group can manage a consistent inspection standard centrally, while employees use a language they understand to complete the check. This can help make instructions clearer for housekeeping, maintenance and seasonal teams, while keeping results organized for local managers and regional or head-office review.
Yes. Dashboards can show inspection completion, scores, failed questions, overdue actions and recurring issues across properties. Managers can filter results by hotel, department, room, date or inspection type to focus on a specific area, or compare results across locations. Inspection records can also be exported as PDF or Excel reports for internal reviews and audit preparation.
No. Lumiform is the inspection and audit layer for hotel teams; it does not manage reservations, room allocation, guest profiles or room status like a PMS, and it is not a full maintenance-management system. It can record inspection findings and track corrective actions. Connecting inspection data with an existing PMS, CMMS or reporting system may be possible depending on the integration required and its configuration.
Other resources for hotel teams
Explore hotel checklists and customer stories to find practical ways to organize inspections and keep daily standards on track.
A comprehensive mystery shopper guide
A beginner's guide to TACCP (Threat Assessment and Critical Control Points) in food safety
4 free housekeeping checklist templates
3 cleaning schedule templates for every industry
