Hotel room inspection checklist

The housekeeping supervisor or manager is typically best positioned to perform room inspections. They have the necessary expertise to identify issues and the authority to address problems immediately. For larger properties, trained quality assurance staff can handle this responsibility. The inspector should have thorough knowledge of your brand standards and be detail-oriented enough to catch subtle issues that guests might notice.

When you discover problems during an inspection, document them with specific details and photos if possible. Categorize issues by urgency – safety concerns require immediate attention, while cosmetic issues can be scheduled. You can use Lumiform to create a clear communication system with maintenance and housekeeping teams for faster resolution. Follow up to verify repairs before allowing guest check-in to that room.

Track key metrics before and after implementing the checklist, including guest satisfaction scores, cleanliness-related reviews, maintenance requests per room, and housekeeping efficiency. Monitor the number of issues caught during inspections versus guest complaints about room conditions. You should see a gradual decrease in guest-reported problems and an increase in positive cleanliness mentions in reviews.

Adapt this checklist by adding property-specific amenities or features unique to your hotel. Consider your guest demographics and adjust inspection points accordingly – business hotels might emphasize desk functionality while resorts focus more on recreational features. Review guest feedback to identify recurring issues at your property and add those as specific inspection points. Update the checklist depending on the season if needed.